Service Desk Team Lead

2 weeks ago

StokeonTrent, United Kingdom BCT Resourcing Full time

Service Desk Team Lead

Stoke-on-Trent

£35,000 per annum

The company client partnered with a leading insurance firm that are revolutionising their service and operations with cutting-edge solutions and top-tier service. We're looking for a Service Desk Team Lead to be at the forefront of their IT support operations, who is passionate about driving excellence and innovation.

Are you ready to take charge and make a real impact? As the Service Desk Team Lead, you'll lead a dynamic team of service desk analysts, ensuring seamless IT support that keeps the business running smoothly. You'll be the go-to person for problem-solving, mentoring, and delivering results under pressure, all while introducing the latest technologies to keep the business ahead of the curve.

Key Responsibilities:

  • Lead and Inspire: Manage and mentor a high-performing team, fostering growth and driving success
  • Deliver Excellence: Oversee daily service desk operations, ensuring swift and efficient resolution of all incidents and requests
  • Customer Champion: Build strong relationships with users, resolving issues with confidence and care
  • Innovate: Be the tech expert who leads the way in onboarding new and emerging technologies
  • Stakeholder Partner: Collaborate closely with stakeholders, managing expectations and handling escalations with ease
  • Stay Ahead: Keeping processes sharp and compliant.

Qualifications:

  • Proven experience in IT support as a Service Desk Engineer, ideally with leading/mentoring a small team
  • Exceptional interpersonal and communication skills
  • Cool under pressure, with a knack for quick, effective problem-solving
  • In-depth knowledge of service desk systems and IT tools
  • ITIL Foundation certification
  • Experience in insurance or a similar regulated environment is a bonus.

Why You'll Love It Here:

  • Be part of a forward-thinking company where your ideas make a difference
  • Enjoy a collaborative, supportive work environment that values your growth
  • Competitive salary and benefits, including health insurance, high pension contribution, car salary sacrifice, plus many more perks
  • Continuous learning opportunities to keep your skills sharp and your career moving forward.

Ready to Lead?

If you're excited to take your IT career to the next level, we want to hear from you Apply online now.

#LI-PB1

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