Wholesale Operations Lead

1 month ago

Loughton, United Kingdom Never Fully Dressed Full time

OUR STORY

At Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by creativity, passion, and a commitment to making a positive impact, designing versatile pieces that inspire confidence and joy in everyday life. This stems from our head office, a collaborative team of 30 talented individuals who are at the heart of our business as we continue to scale and deliver on our ambitious growth strategy.


WHAT YOU’LL BE DOING

As a key member of the wholesale team, you'll report directly to the Head of Wholesale and lead the order processing management for our wholesale accounts globally, with the support of a Wholesale Administrator. Your role will be crucial in ensuring we deliver exceptional service, managing every aspect of the order lifecycle from processing to delivery. You will work cross-functionally to streamline operations, enhance efficiency, and provide a seamless experience for our accounts.


As our Wholesale Operations Lead you’ll be responsible for:

  • Driving wholesale dispatch and key point of contact for customers delivery updates
  • Managing EDI and non-EDI customer orders for our Seasonal, Drop Ship, and replenishment programs
  • Managing sales order changes such as cancellations, PO adjustments including client window updates, style code changes, price adjustments
  • Communicating with buyers on queries relating to the EDI orders, reconciliation errors, retransmission, receipt confirmations
  • Monitoring inbound shipments from our 3PL warehouses CCS and Renewal Logistics, creating ASNs and managing allocation
  • Reviewing sales order and submission of pick requests to our warehouse
  • Managing shipments to our warehouse (shortages/overages) and creating invoices
  • Monitoring EDI PO reports to ensure POs are accurately processed in a timely manner
  • Partnering with Head of Wholesale to forecast monthly
  • Coordinating with warehouse to plan weekly or bi-weekly wholesale warehouse capacity
  • Working closely with our 3PL on Wholesale returns to create inbound deliveries and issue credit notes as required (RTVs)
  • Collaborating with local finance and warehouse to review and resolve Wholesale chargebacks/debit notes


WHAT WE’RE LOOKING FOR

  • Experience: Proven experience in wholesale order management, logistics, or a similar role, including EDI and non-EDI order handling.
  • Technical Skills: Strong proficiency in Excel and EDI systems; understanding of warehouse operations and shipment processes. Mintsoft knowledge is highly desirable.
  • Communication: Excellent communication skills, with the ability to effectively liaise with customers, buyers, and internal teams.
  • Detail-Oriented: Strong attention to detail and accuracy in managing sales orders, adjustments, and invoicing.
  • Problem-Solving: Proven ability to troubleshoot and resolve issues related to order discrepancies, shipment errors, and reconciliation.
  • Organisational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment, including monitoring and coordinating shipments and inventory.
  • Collaboration: Experience working cross-functionally with various departments, including finance, warehouse, and 3PL providers.
  • Analytical Skills: Ability to analyse data, forecast trends, and contribute to strategic planning for wholesale operations.
  • Adaptability: Flexible and adaptable to changes in processes and priorities, with a proactive approach to managing workload.


WHAT’S IN IT FOR YOU

  • 22 days annual leave plus Bank holidays
  • Extra day holiday for your birthday
  • 40% Staff Discount
  • 4 days in the office, Friday's remote working
  • Car parking permit
  • Pension scheme
  • Health Insurance

  • Wholesale Operations Lead

    1 month ago

    Loughton, United Kingdom Never Fully Dressed Full time

    OUR STORYAt Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by...

  • Wholesale Operations Lead

    1 month ago

    Loughton, United Kingdom Never Fully Dressed Full time

    OUR STORYAt Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by...

  • Wholesale Operations Manager

    4 weeks ago

    Loughton, Shropshire, United Kingdom Never Fully Dressed Full time

    Job Title: Wholesale Operations LeadAt Never Fully Dressed, we're seeking a highly skilled Wholesale Operations Lead to join our team. As a key member of our wholesale team, you'll play a crucial role in ensuring the smooth operation of our wholesale business.Key Responsibilities:Manage wholesale dispatch and serve as the primary point of contact for...

  • Operations Manager

    4 weeks ago

    Loughton, Essex, United Kingdom Never Fully Dressed Full time

    Join Our Team as a Wholesale Operations LeadWe're seeking a highly skilled and experienced Wholesale Operations Lead to join our team at Never Fully Dressed. As a key member of our wholesale team, you'll play a crucial role in ensuring the smooth operation of our wholesale accounts globally.Your primary responsibility will be to lead the order processing...

  • Operations Manager

    4 weeks ago

    Loughton, Essex, United Kingdom Never Fully Dressed Full time

    Join Our Team as a Wholesale Operations LeadWe're seeking a highly skilled and experienced Wholesale Operations Lead to join our team at Never Fully Dressed. As a key member of our wholesale team, you'll play a crucial role in ensuring the smooth operation of our wholesale accounts globally.Your primary responsibility will be to lead the order processing...

  • Warehouse Operative

    5 months ago

    Loughton, United Kingdom Crossfold Electrical Wholesalers Full time

    **Units 11&12, Prospect Business Park** **Langston Road** **Loughton** **Essex** **IG10 3TR** **Key Responsibilities/Tasks**: - Accurate picking of stock as required by picking list - Packing of orders ready for despatch always ensuring care and attention to prevent damage - Assisting in stock takes as and when required - Assisting with delivery of goods...

  • Operations Manager

    4 weeks ago

    Loughton, Shropshire, United Kingdom Kier Group Full time

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our project team based in Loughton, Essex. As an Operations Manager, you will be responsible for leading the safety, health, and environmental culture within the local business unit, ensuring all works are carried out in a planned, controlled, and safe manner.Key...

  • Operations Manager

    4 weeks ago

    Loughton, Shropshire, United Kingdom Kier Group Full time

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our project team based in Loughton, Essex. As an Operations Manager, you will be responsible for leading the safety, health, and environmental culture within the local business unit, ensuring all works are carried out in a planned, controlled, and safe manner.Key...

  • Operations Manager

    1 month ago

    Loughton, Shropshire, United Kingdom Kier Group Full time

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our project team based in Loughton, Essex. As an Operations Manager, you will be responsible for leading the safety, health, and environmental culture within the local business unit, ensuring all works are carried out in a planned, controlled, and safe manner.Key...

  • Operations Manager

    1 month ago

    Loughton, Shropshire, United Kingdom Kier Group Full time

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our project team based in Loughton, Essex. As an Operations Manager, you will be responsible for leading the safety, health, and environmental culture within the local business unit, ensuring all works are carried out in a planned, controlled, and safe manner.Key...

  • Facade Operations Director

    4 weeks ago

    Loughton, Shropshire, United Kingdom Kenna Recruitment Ltd Full time

    Operations Manager - Facades and CladdingKenna Recruitment Ltd is seeking an experienced Operations Manager to join their team in Essex. The successful candidate will be responsible for managing the operations of the company, including project planning, financial management, and client negotiation.Key Responsibilities:Manage the operations of the company,...

  • Facade Operations Director

    4 weeks ago

    Loughton, Shropshire, United Kingdom Kenna Recruitment Ltd Full time

    Operations Manager - Facades and CladdingKenna Recruitment Ltd is seeking an experienced Operations Manager to join their team in Essex. The successful candidate will be responsible for managing the operations of the company, including project planning, financial management, and client negotiation.Key Responsibilities:Manage the operations of the company,...

  • Facade Operations Director

    3 weeks ago

    Loughton, Shropshire, United Kingdom Kenna Recruitment Ltd Full time

    Operations Manager - Facades and CladdingKenna Recruitment Ltd is seeking an experienced Operations Manager to join their team in Essex. The successful candidate will be responsible for managing the operations of a family-run business specializing in facades, cladding, fire barrier, and A2 FR on residential and commercial projects.Key Responsibilities:Lead...

  • Facade Operations Director

    3 weeks ago

    Loughton, Shropshire, United Kingdom Kenna Recruitment Ltd Full time

    Operations Manager - Facades and CladdingKenna Recruitment Ltd is seeking an experienced Operations Manager to join their team in Essex. The successful candidate will be responsible for managing the operations of a family-run business specializing in facades, cladding, fire barrier, and A2 FR on residential and commercial projects.Key Responsibilities:Lead...

  • Senior Nursery Lead

    2 weeks ago

    Loughton, Shropshire, United Kingdom Willing Care Full time

    Senior Nursery Practitioner OpportunityWe are seeking a highly skilled and experienced Senior Nursery Practitioner to join our team at Willing Care. As a Senior Nursery Practitioner, you will play a key role in providing high-quality care and education to our children, while also leading and supporting a team of nursery practitioners.Key...

  • Senior Nursery Lead

    2 weeks ago

    Loughton, Shropshire, United Kingdom Willing Care Full time

    Senior Nursery Practitioner OpportunityWe are seeking a highly skilled and experienced Senior Nursery Practitioner to join our team at Willing Care. As a Senior Nursery Practitioner, you will play a key role in providing high-quality care and education to our children, while also leading and supporting a team of nursery practitioners.Key...

  • Sales Operations Manager

    24 hours ago

    Loughton, United Kingdom CV-Library Full time

    About the role Sytner Group has a rare and very exciting opportunity for an experienced Sales Operations Manager to join our management team at Mercedes-Benz of Loughton.   As a Sytner Sales Operations Manager, you will be responsible for the profitability in both the new and used vehicle departments and for customer retention. You will be required to...

  • Admin Assistant

    4 months ago

    Loughton, United Kingdom Lash Perfect Group Full time

    **Company description** Founded in 2006, Lash Perfect has gained a reputation for pioneering professional lash and brow treatments and innovative, cutting-edge lash, brow and eyecare beauty products. We have become a leading brand recognised internationally and distribute our products globally in over 35 countries. **Job description** As an integral part...

  • Repair Operations Manager in Essex

    6 days ago

    Loughton, Shropshire, United Kingdom NUCO Solutions Full time

    Repair Operations Manager in Essex**Job Overview**NUCO Solutions is a leading provider of repair services in the North London area, seeking an experienced Repair Operations Manager to oversee all repair projects in Essex. As a key member of the team, you will be responsible for ensuring the efficient and productive operation of our repair contracts.**Salary...

  • Administrative Lead for Medical Office

    2 weeks ago

    Loughton, Shropshire, United Kingdom Essex Local Nature Partnership Full time

    Job Title: Administrative Lead for Medical Office**Job Summary:**We are seeking an experienced administrative professional to lead the effective administration of our medical office. The successful candidate will be responsible for managing the day-to-day operations of the office, providing administrative support to the medical team, and ensuring the smooth...