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Technical Support Engineer

2 months ago

Gloucester, United Kingdom Agilis Recruitment Full time

Technical Support EngineerGloucestershireUp to £28,000

Do you have a passion for tech? If you have 1-2 years of experience under your belt, this opportunity might just be your next career adventure If working with cutting-edge tech like AI, AR/VR, and shaping a company's digital roadmap sounds exciting to you, plus the chance to travel internationally... then keep reading.

Why You'll Love This Role:

  • You'll be a key player in a dynamic IT team that's making a real difference within the business. From keeping systems running smoothly to playing a hands-on role in exciting tech upgrades, you'll be at the forefront of ensuring seamless IT operations. And did we mention you’ll get to travel overseas to some of the company’s international sites?

What You’ll Be Doing:

  • Tech Hero: You'll support end-users by provisioning, maintaining, monitoring, and troubleshooting hardware, software, and operating systems.
  • Infrastructure Guru: Manage and support critical IT infrastructure—think servers, firewalls, storage arrays, and even phone systems.
  • Problem Solver: Respond to support calls with a customer-focused approach, keeping communication clear and resolving issues quickly.
  • Disaster Recovery Pro: Test and optimise disaster recovery plans, ensuring business continuity like a champ.
  • Project Adventurer: Jump into exciting ad-hoc projects as part of the broader IT group, enhancing your skills along the way.

What We're Looking For:

  • Experience providing 1st and 2nd line IT support—you're comfortable being the go-to person for tech challenges.
  • A solid understanding of various hardware, software vendors, and platforms. Variety is your friend
  • Familiarity with Microsoft Azure and Office 365—your cloud and collaboration toolkit.
  • Bonus points if you’ve had exposure to Oracle, SQL databases, or Crystal Reports (but don't worry, they're not essential).