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Customer Service Administrator
3 months ago
Customer Service Administrator- Marina Leisure Operator
Sawley, Long Eaton Nottingham
£25,000+ excellent benefits
We are working with a successful, ambitious nationwide marina operator to find a Customer Service Administrator to support a cluster of marinas with their administration of mooring bookings and contracts.
Benefits include working Monday-Friday over 37.5 hours a week, 33 days holiday, 6% matched pension, private healthcare, life assurance and discounts on moorings, gyms and more. Plus, you will get to work by the waterside with a head office team who are all very friendly, down to earth and will provide you with all the support to develop and advance your career.
Overview of Role:
- Support the new customer onboarding process, ensuring the data is accurate and contracts are sent to customers promptly.
- Process payments and carry out credit checks for new joiners.
- Process renewals and contract terminations.
- Build relationships with the marina managers, sales and head office teams, visiting marinas in your region from time to time and building trusting relationships.
- Provide prompt and helpful email and telephone assistance to new and existing customer enquiries.
- Produce monthly reports for each marina.
The ideal candidate:
- Friendly, confident communicator who is self-motivated, well organised and has good attention to detail.
- Experience working in a similar customer relationship management role such as within retail, leisure, fitness, recreation, hospitality, banking, automotive trade or estate agency.
- Experienced in administering data and following processes accurately.
- Experienced in using computer systems and ideally CRM software.
- Have your own transport and living within commuting distance of Sawley, Long Eaton.
For more information., please click apply together with writing a few words on why this opportunity appeals to you.
