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Customer Service Coordinator

2 months ago

Matlock, Derbyshire, United Kingdom H2O Recruitment Services Full time
Customer Service Administrator

We are seeking a highly organized and detail-oriented individual to join our Data Centre team as a Customer Service Administrator. This role involves working closely with internal and external engineers to deliver exceptional customer service and support.

Key Responsibilities:
  • Respond to and record site-based information into company databases
  • Monitor systems and projects to ensure seamless delivery
  • Liaise with customers to resolve queries and concerns
  • Analyze and interpret data to inform business decisions
  • Prepare project performance reports to track progress
Requirements:
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Relevant experience in a similar role (training provided)
  • Competent in Microsoft packages, specifically MS Excel
What We Offer:

We provide full training and development opportunities, including attendance on relevant courses. Our competitive salary is dependent on experience and qualifications. As a valued member of our team, you will also be required to undergo a Disclosure and Barring Service (DBS) check.