Workforce Planning Manager

Found in: Talent UK 2A C2 - 2 weeks ago

Glasgow, United Kingdom Scottish Friendly Full time

About the role



As the Workload Planning & Performance Insights Manager, you will play a crucial role in optimising Customer Services resource planning and operational performance through the use of forecasting, planning and performance analysis techniques. You will develop short and long range resource plans and provide support to the Customer Services leadership team to identify and act upon opportunities to optimise productivity and customer service delivery.



Key responsibilities



  • and own an operational planning cycle that incorporates customer demand forecasts, efficiency impacts and the Society’s strategic objectives into short, medium and long term resourcing plans.
  • and report on the performance of the department against the workforce plan, highlighting any risks and making recommendations to adjust the plan as necessary.
  • and maintain Forecast models using industry standard techniques.
  • and maintain strong working relationships with strategic and operational leaders to understand organisational objectives and ensure workforce plans meet expectations.
  • collaboration across Customer Services leadership team and HR / Finance functions to agree strategic resourcing plans.
  • collaboratively across functions to ensure marketing plans, project impacts and organisational changes are fed into the workforce planning process.
  • responsible for the accuracy of workforce data and regular monitoring of actual resourcing against plan / budget.
  • Performance Insight analysis and present conclusions and recommendations to management team / senior leadership.
  • impact assessments to evaluate the resourcing impacts of planned changes / project implementations.
  • design, build and embed management information into operational practices to enable managers to monitor and improve productivity and service delivery.
  • contingency plans for peak workloads or unexpected resource shortages.
  • projects to drive improvements in operational efficiency and effectiveness.
  • reports and statistical information as required to enable data-led decision making.
  • improve workload planning and performance processes. Implement industry best practices.



Qualifications and skills



  • depth knowledge and experience of workforce planning tools, methodologies and processes.
  • analytical skills and the ability to evaluate both qualitative and quantitative data.
  • in collating, analysing, forecasting and presenting data.
  • working within a Financial Services environment.
  • meticulous attention to detail with excellent organisational and planning skills.
  • influencing and negotiating skills.
  • communicator with the ability to present data insights and recommendations to senior leadership.
  • Microsoft Skills in Excel and Power BI
  • to prioritise and deliver on multiple competing demands.
  • ability to build positive working relationships at all levels of an organisation, including Senior Leaders.



Scottish Friendly Values

We would like you to demonstrate the Scottish Friendly values in your role:

WE’RE IN THIS TOGETHER

  • collaborate and value each other’s opinion
  • a small team with a big impact
  • support each other to thrive and grow

WE CARE ABOUT OUR CUSTOMERS

  • customers are at the heart of everything we do
  • committed to doing the right things for our customers
  • listen to and learn from our customers

WE KEEP MOVING FORWARD

  • always see change as an opportunity
  • progress is based on careful management of our risks
  • have the courage to test new ideas and learn from them

  • Workforce Planning Manager

    7 days ago

    Glasgow, United Kingdom Scottish Friendly Full time

    About the role As the Workforce Planning Manager, you will be responsible for the development and implementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function. Key...

  • Workforce Planning Manager

    Found in: Jooble UK C2 - 1 week ago

    Glasgow, United Kingdom Scottish Friendly Full time

    About the role As the Workforce Planning Manager, you will be responsible for the development and implementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function. Key...

  • Workforce Planning Manager

    Found in: Talent UK 2A C2 - 7 days ago

    Glasgow, United Kingdom Scottish Friendly Full time

    About the roleAs the Workforce Planning Manager, you will be responsible for the development andimplementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function.Key...

  • Workforce Planning Manager

    Found in: Appcast UK C2 - 7 days ago

    Glasgow City, United Kingdom Scottish Friendly Full time

    About the roleAs the Workforce Planning Manager, you will be responsible for the development andimplementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function.Key...

  • Workforce Planning Manager

    Found in: Appcast UK C C2 - 7 days ago

    Glasgow City, United Kingdom Scottish Friendly Full time

    About the roleAs the Workforce Planning Manager, you will be responsible for the development andimplementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function.Key...

  • Workforce Planning Manager

    Found in: Whatjobs ES C2 - 4 days ago

    Glasgow City, United Kingdom Scottish Friendly Full time

    About the role As the Workforce Planning Manager, you will be responsible for the development and implementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function. Key...

  • Workforce Planning Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Glasgow City, United Kingdom Scottish Friendly Full time

    About the roleAs the Workforce Planning Manager, you will be responsible for the development andimplementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function.Key...

  • Business Development Manager

    2 weeks ago

    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your career trajectory and become the catalyst for business growth within a prestigious Construction Sales team based in Glasgow. As a Business Development Manager, immerse yourself in a role that demands a blend of tenacity, strategic thinking, and a passion for excellence in customer engagement.Your ability to navigate the construction landscape,...

  • Head of Resource Planning

    6 days ago

    Glasgow, United Kingdom Cactus Search Full time

    We are looking for a **Head of Resource Planning** to manage a WFM team of Planning Managers, Senior Planners and Resource Planning Analysts. This role will support and develop the team to deliver strategic business objectives and operational best practice in a large contact centre resource planning function. Working with the Senior Management Team, you...

  • Head of Resource Planning

    4 days ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: We are looking for a **Head of Resource Planning** to manage a WFM team of Planning Managers, Senior Planners and Resource Planning Analysts. This role will support and develop the team to deliver strategic business objectives and operational best practice in a large contact centre resource planning function. Working with the Senior...

  • Resource Planning Manager

    7 days ago

    Glasgow, United Kingdom Cactus Search Full time

    We are looking for an exceptionally talented **Resource Planning Manager (Contact Centre Industry)** professional to join a fast paced multi-site business. The individual we seek will be used to working in a highly fast paced Contact Centre operation and will look after resource planning, call forecasting, Schedulling & Real-Time management. **Key...

  • Business Development Manager

    1 week ago

    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your career trajectory and become the catalyst for business growth within a prestigious Construction Sales team based in Glasgow. As a Business Development Manager, immerse yourself in a role that demands a blend of tenacity, strategic thinking, and a passion for excellence in customer engagement. The successful candidate will be at the forefront of...

  • Business Development Manager

    Found in: Whatjobs ES C2 - 4 days ago

    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your career trajectory and become the catalyst for business growth within a prestigious Construction Sales team based in Glasgow. As a Business Development Manager, immerse yourself in a role that demands a blend of tenacity, strategic thinking, and a passion for excellence in customer engagement.The successful candidate will be at the forefront of...

  • Business Development Manager

    2 weeks ago

    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your career trajectory and become the catalyst for business growth within a prestigious Construction Sales team based in Glasgow. As a Business Development Manager, immerse yourself in a role that demands a blend of tenacity, strategic thinking, and a passion for excellence in customer engagement. The successful candidate will be at the forefront...

  • Business Development Manager

    2 weeks ago

    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your career trajectory and become the catalyst for business growth within a prestigious Construction Sales team based in Glasgow. As a Business Development Manager, immerse yourself in a role that demands a blend of tenacity, strategic thinking, and a passion for excellence in customer engagement. The successful candidate will be at the forefront of...

  • Graduate Invent Accelerate Programme

    4 days ago

    Glasgow, United Kingdom Capgemini Invent Full time

    **Graduate Invent Accelerate Programme - Workforce & Organisation 2023**: Intakes: Q1 2023 Q2 2023 **What is the Workforce & Organisation Pathway?**: The Workforce and Organisation pathway of the Accelerate programme is designed for talented graduates passionate about accelerating transformations across our client’s employee experience, workforce, and...

  • HR Generalist

    2 weeks ago

    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your HR career in the vibrant heart of Glasgow with a pivotal role that places you at the core of a thriving company's People & Culture Department. Our client invites a dedicated HR Advisor to join their ranks, becoming an integral part of a business where people are the essence of success. In this role, you will be the architect of an...

  • Planning Manager

    Found in: Appcast UK C C2 - 1 week ago

    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...

  • Planning Manager

    Found in: Appcast UK C2 - 1 week ago

    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...

  • Planning Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...