Workforce Planning Manager

Found in: Jooble UK C2 - 1 week ago

Glasgow, United Kingdom Scottish Friendly Full time

About the role

As the Workforce Planning Manager, you will be responsible for the development and

implementation of effective workforce planning, in partnership with Head of Data & Analytics. You will also proactively organise establishment and budget information to ensure accurate and reliable information within Customer Service function.

Key responsibilities

  • Be responsible for developing, implementing a workforce plan to achieve the requirements set and met customer demand.
  • Monitor and report on the performance of the organisation against the workforce plan, highlighting any risks and making recommendations to adjust the plan as necessary.
  • Analyse and monitor workforce statistics including retention and diversity profiles to identify trends and gaps, making recommendations to address these.
  • Forecast requirements for promotion, and undertake succession planning for key skills
  • Develop and maintain strong working relationships with strategic and operational leaders to understand organisational objectives and ensure workforce plans meet expectations.
  • Work with Management team to ensure any plans for restructures, workforce modernisation or service reviews are fed into the workforce planning process.
  • Be responsible for the accuracy of workforce data.
  • Proactively identify and produce management information to enable managers to monitor and challenge.
  • Produce reports and statistical information as required.

Qualifications and skills

  • Knowledge of strategic workforce planning and best practice
  • Previous experience of workforce planning
  • Collating, analysing, forecasting and presenting data.
  • Experience working within a Financial Services environment.
  • Have meticulous attention to detail with excellent organisational and planning skills.
  • Strong influencing and negotiating skills.
  • Excellent communicator
  • Advanced Microsoft Skills in Excel and Power BI
  • Ability to independently manage numerous priorities and conflicting demands.
  • Proven ability to build positive working relationships at all levels of an organisation, including Senior Leaders

Scottish Friendly Values

We would like you to demonstrate the Scottish Friendly values in your role:

WE’RE IN THIS TOGETHER

  • collaborate and value each other’s opinion
  • a small team with a big impact
  • support each other to thrive and grow

WE CARE ABOUT OUR CUSTOMERS

  • customers are at the heart of everything we do
  • committed to doing the right things for our customers
  • listen to and learn from our customers

WE KEEP MOVING FORWARD

  • always see change as an opportunity
  • progress is based on careful management of our risks
  • have the courage to test new ideas and learn from them

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