Resource Planning Manager

3 weeks ago


Glasgow, United Kingdom Cactus Search Full time

We are looking for an exceptionally talented **Resource Planning Manager (Contact Centre Industry)** professional to join a fast paced multi-site business.
The individual we seek will be used to working in a highly fast paced Contact Centre operation and will look after resource planning, call forecasting, Schedulling & Real-Time management.
**Key Responsibilities**:

- Responsible for maintaining accurate call forecasting, scheduling & real time demand management, and developing the resource plan by market and contact channels.
- Delivering analysis of large contact volume trends to ensure accurate call forecasting.
- Develop and deploy the right process to optimise the process of call forecasting and tracking.
- Develop the right organisation of WFM and assignment.
- Manage the shift schedule process and operate to maximise SLA and staff satisfaction.
- Build real-time operation visualisation to improve the supervising operation efficiency.
- Maintain performance reports to track Customer Service team performance.
- Attend and Lead Call forecast update meetings as well as Performance review meetings.

**Technical skills and Abilities**:

- Have experience in managing workforce management teams.
- Proven track record of maintaining high levels of call forecasting in a fast-paced industry.
- Can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
- Knowledge of progress monitoring and reporting
- Having an analytical approach to problem solving
- Experienced with Microsoft packages, google apps, BI tool and SQL with the ability to learn new skills
- High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling skills
Please contact



  • Glasgow, United Kingdom Cactus Search Full time

    We are looking for an exceptionally talented **Resource Planning Manager (Contact Centre)** professional to join a fast paced multi-site business. The individual we seek will be used to working in a highly fast paced Contact Centre operation and will look after resource planning, call forecasting, Schedulling & Real-Time management. **Key...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The role will be responsible for supporting the delivery of high quality and proactive administrative support to the Resource Planning Team on a range of operational activities including the School workload model, workforce planning and timetabling activities. The post holder will assist with the creation, cleansing and maintenance of...


  • Glasgow, United Kingdom Harlow Printing Limited Full time

    About Us Harlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover healthcare,...

  • Resourcer

    4 weeks ago


    Glasgow, United Kingdom Reed Full time

    **Recruitment Resourcer - Reed Health & Care, Glasgow** **Salary**: £19,000 to £21,000 (experience dependant) plus bonus **Contract**: Permanent, Full Time (37.5 hours per week) **Location**: 201 West George Stree,t, Glasgow, G2 2LW Whether you’re new to the recruitment sector or you’re a Resourcer simply wishing to work for the UK’s best known...

  • Planning Co-ordinator

    4 weeks ago


    Glasgow, United Kingdom McCrae Training Ltd Full time

    McCrae Training is in our 12th year of trading and as a direct result of securing a number of new contracts we are delighted to be expanding our team. Operating from our HQ in East Kilbride and multiple sites across the UK, Northern Ireland and Southern Ireland we provide high quality Utility, Construction and Oil and Gas training & professional consultancy...

  • Planning Manager

    2 weeks ago


    Glasgow, United Kingdom Faststream Recruitment Full time

    Faststream Recruitment are working with a major ship building client based near Glasgow who are looking for a Planning Manager to support their business on the delivery of a number of commercial projects.The ideal candidate should have significant planning experience and management of projects within the Shipbuilding industry. They must also be an expert...

  • Planning Manager

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Faststream Recruitment Full time

    Faststream Recruitment are working with a major ship building client based near Glasgow who are looking for a Planning Manager to support their business on the delivery of a number of commercial projects.The ideal candidate should have significant planning experience and management of projects within the Shipbuilding industry. They must also be an expert...

  • Recruitment Resourcer

    4 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight are working with a client based in Glasgow to recruit a full time, permanent Recruitment Resourcer. In this newly created position, you will form part of a their established recruitment team to transform their recruitment strategy and promote their brand to wider networks. Our client is looking for an experienced, eager to learn, proactive...

  • Planning Manager

    2 weeks ago


    Glasgow, United Kingdom Energy Jobline ZR Full time

    Job Description As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director,...

  • Planning Manager

    3 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...

  • Planning Manager

    3 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...

  • Planning Manager

    4 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery.  Reporting to the Land Director, the role will...

  • Planning Manager

    4 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery.  Reporting to the Land Director, the role will...

  • Planning Manager

    4 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    Job Description As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director,...

  • Planning Manager

    4 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...

  • Planning Manager

    3 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery.  Reporting to the Land Director, the role will...

  • Planning Manager

    4 weeks ago


    Glasgow, United Kingdom Persimmon Homes Full time

    As Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the role will...

  • Planning Manager

    7 days ago


    Glasgow, United Kingdom Persimmon Homes Full time

    Job DescriptionAs Planning Manager, you will be part of a small but busy team handling a variety of planning applications of varying scales and complexity. The role offers a broad responsibility across all areas of the planning process, from planning policy and promotional work to development management and site delivery. Reporting to the Land Director, the...


  • Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our highly regarded public client, who is based within the Housing sector, have a temporary role for an HR Resourcing Officer. The rate of pay will be £14.87 per hour and is for approx. 12 months. The role is agile home based but will need to be in office for training and meetings within Glasgow city Centre. This is Monday to Friday...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** Responsible for the provision of professional and proactive administration support for key elements of the staff recruitment process acting as the key point of contact between College/School/RI/Service and the central recruitment team to ensure the delivery of a first class recruitment service aligned with the University's strategic...