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Front of House Executive

2 months ago

St Albans, United Kingdom Illuminate Recruitment Ltd Full time

Front of House Executive - St Albans


We are working with an exciting and innovative veterinary specialist who offers an amazing 5* membership subscription. If you are an animal lover with a passion for providing top-notch customer service, then read on because we're on the hunt for two Practice Hosts to join their amazing team in their newest veterinary clinic


As a Practice Host, you'll greet clients, answer phones with a pleasant attitude, and schedule appointments with the speed of a cheetah. You'll also assist their furry patients with check-ins and weigh-ins and make sure they feel as comfortable as a cat in a sunbeam.


What You’ll Do:


Be the Friendly Face:

- Greet clients and their pets with a warm smile and cheerful attitude.

- Make everyone feel welcome and comfortable from the moment they walk through the door.


Client Communication Whiz:

- Answer phone calls and respond to emails with professionalism and friendliness.

- Schedule appointments, send reminders, and manage their busy calendar.

- Provide clients with information about services, treatments, and products.


Pet Advocate:

- Assist pet owners with bookings, ensuring all details are correct and up-to-date.

- Help clients understand treatment plans and follow-up care instructions.

- Handle pet-related inquiries with empathy and expertise.


Organisational Superstar:

- Maintain a tidy and welcoming reception area.

- Keep client records organised and confidential.

- Process payments and manage billing with accuracy and efficiency.


Team Supporter:

- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.

- Assist with clinic events, promotions, and community outreach activities.


Problem Solver:

- Address client concerns and resolve issues promptly and effectively.

- Provide creative solutions to enhance client satisfaction and clinic efficiency.



What We’re Looking For:


Animal Lover: A genuine passion for animals and their well-being.


People Person: Excellent interpersonal and communication skills.


Organised and Efficient: Strong multitasking abilities and attention to detail.


Tech-Savvy: Comfortable using computers, scheduling software, and managing digital records.


Problem Solver: Ability to think on your feet and gracefully handle challenging situations.


Team Player: Willingness to pitch in and help wherever needed.


Positive Attitude: A cheerful disposition and a can-do spirit.



Why You’ll Love Working with Them:


- Furry Friends: Daily interaction with adorable pets.

- Fantastic Team: A supportive and friendly work environment.

- Growth Opportunities: Continuous learning and professional development.

- Fun Atmosphere: They believe in working hard and having fun along the way.

- Community Impact: Make a meaningful difference in the lives of pets and their owners.


If you’re ready to join a team that’s dedicated to providing outstanding care for pets and exceptional service for their owners, we’d love to hear from you This is a full-time position with a permanent contract, so if you're ready to unleash your potential in the veterinary industry and have a good time doing it, apply now