Customer Support Representative

4 weeks ago


City of London, United Kingdom EC Markets Full time

Job Summary:As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sectorResponsibilitiesRespond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.Provide accurate information about forex trading platforms, products, services, and account-related queries.Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.Address client issues, concerns, and complaints in an efficient manner; escalate complex cases as needed.Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.Maintain detailed records of client interactions and resolutions in the CRM system.Participate in ongoing professional development to improve forex trading knowledge and customer service skills.QualificationsFluency in Mandarin is essential; English proficiency is also required.Recent graduates welcome to apply.Experience and knowledge of forex trading concepts is a plus.Excellent communication and the ability to explain complex information clearly.Strong problem-solving, analytical, and time-management skills, including multitasking and prioritization.Ability to work independently and as part of a team in a fast-paced environment.Tech-savvy with good understanding of trading platforms and software applications.High level of professionalism, integrity, and empathy when dealing with clients.Flexibility to work in shifts.Compensation & SchedulePay: 26,000.00-27,000.00 per year.Benefits: Company events, pension scheme, flexitime; working days are Monday to Friday.



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