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Customer Service Assistant

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Banbury, United Kingdom Coventry Building Society Full time
About the roleWe’re looking for a friendly, helpful person to join the team in our Banbury branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.It will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.Benefits include:
  • 25 days holiday plus Bank Holidays
  • Ability to buy and sell holiday allowance
  • Annual pay review
  • Personal pension
  • Annual Success Share scheme
  • Maternity, paternity and shared parental leave
  • Extensive wellbeing support
  • ‘My Lifestyle’ retail discounts 
  • Service recognition 
About youYou’ll be a people person You’ll have experience of interacting with customers and providing great service, maybe from a retail or call centre background. This isn’t essential as you’ll receive full training on our systems and services.It's more important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.Cash handling experience would also be an advantage.About usAs a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.