Digital Customer Journey Consultant

1 week ago


West Midlands, United Kingdom Harnham Full time

Digital Customer Journey Consultant - Contract

Midlands - hybrid - 2-3 days in the office

Retail

£400-£480 per day outside IR35


Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.


We are seeking a driven and detail-oriented Digital Customer Journey Consultant to join our team on a contract basis. The successful candidate will be responsible for mapping existing digital customer journeys, analysing touchpoints, and developing actionable insights to optimise the overall customer experience.


Role & Responsibilities:


  • Conduct in-depth analysis of current digital customer journeys, identifying strengths and weaknesses
  • Map customer pathways to understand how users are landing on our website and navigating through the site
  • Evaluate drop-off points in the customer journey and propose strategies for improvement
  • Identify key touchpoints throughout the customer journey to enhance satisfaction and engagement
  • Develop recommendations to improve conversion rates based on analysis and insights gathered
  • Collaborate with cross-functional teams to implement enhancements and track effectiveness
  • Provide ongoing reporting and insights to stakeholders on customer journey performance


Skills & Experience:


  • Proven experience in digital customer journey mapping and optimisation, preferably within the retail sector
  • Strong analytical skills with the ability to interpret data and translate findings into actionable strategies
  • Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and customer experience platforms
  • Excellent communication and presentation skills to effectively share insights and recommendations
  • A proactive mindset with a passion for enhancing customer experience and driving conversions


Benefits


£400-£480 per day outside IR35, Midlands, 2-3 days in the office


How to Apply


Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page


Customer Journey / Digital Customer Journey / Customer Experience / CX / Optimisation



  • West Midlands, United Kingdom Harnham Full time

    Digital Customer Journey Consultant - ContractMidlands - hybrid - 2-3 days in the office Retail £400-£480 per day outside IR35Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.We are seeking a driven and...


  • West Midlands, United Kingdom Harnham Full time

    Digital Customer Journey Consultant - ContractMidlands - hybrid - 2-3 days in the office Retail £400-£480 per day outside IR35Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.We are seeking a driven and...


  • West Midlands, United Kingdom Harnham Full time

    Digital Customer Journey Consultant - ContractMidlands - hybrid - 2-3 days in the office Retail £400-£480 per day outside IR35Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.We are seeking a driven and...


  • West Midlands, United Kingdom Harnham Full time

    Job Description Digital Customer Journey Consultant - Contract Midlands - hybrid - 2-3 days in the office Retail £400-£480 per day outside IR35 Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences. We are...


  • West Midlands, UK, UK, United Kingdom Harnham Full time

    Digital Customer Journey Consultant - ContractMidlands - hybrid - 2-3 days in the office Retail £400-£480 per day outside IR35Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.We are seeking a driven and...


  • West Midlands, United Kingdom Sanderson Recruitment Plc Full time

    Our market leading Financial Services client have a requirement for an experienced Proposition Consultant / Manager with strong experience of Income Protection or Pensions products and propositions. Will be joining an existing team to complement and enhance capability. Key for this role will be: - Previous experience as a Proposition Consultant working...

  • Digital Product Owner

    2 weeks ago


    West Midlands, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group have just been briefed on a fantastic opportunity for a Digital Product Owner to join a leading business based just outside of Birmingham. This is a fantastic opportunity for an ambitious Product Owner to make their mark on an evolving business and will balance technical and commercial tasks within the business. The overall purpose...


  • West Midlands, United Kingdom TRIA Full time

    Job Description Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefits Our client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers....


  • West Midlands, United Kingdom TRIA Full time

    Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefitsOur client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to...


  • West Midlands, United Kingdom TRIA Full time

    Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefitsOur client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to...


  • West Midlands, United Kingdom TRIA Full time

    Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefitsOur client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to...


  • West End, United Kingdom Harrisons Recruitment Full time

    Job Title - Digital Recruitment Consultant **Salary**: Up to £45,000 Experience: 1+ Years of Recruitment Experience Location: West End, London **Job Type**: Permanent Our client is a specialist Recruitment agency for the Digital, Technology, Marketing, and Media sectors, who after experiencing a strong period of growth over 2021, are now looking to...

  • Sales Consultant

    1 month ago


    West Midlands, United Kingdom Vistry Group Full time

    Exciting Opportunity for a Sales ConsultantWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Vistry North West Midlands. As a Sales Consultant, you will be responsible for the day-to-day running of our marketing suite, ensuring a seamless customer journey.Key Responsibilities:Carry out all aspects of the marketing...

  • Sales Consultant

    1 month ago


    West Midlands, United Kingdom Vistry Group Full time

    Exciting Opportunity for a Sales ConsultantWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Vistry North West Midlands. As a Sales Consultant, you will be responsible for the day-to-day running of our marketing suite, ensuring a seamless customer journey.Key Responsibilities:Carry out all aspects of the marketing...

  • Service Design Lead

    4 weeks ago


    West Midlands Combined Authority, United Kingdom Kerv Digital Full time

    Service DesignerCompetitive salary and benefits package available, depending on experience.Based in the UK, with hybrid working arrangements, combining home-based work with office and customer site visits as required.Kerv Digital is a dynamic technology consultancy, part of the Kerv Group, a £112m revenue leader with a global presence.Key...


  • West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

    Digital Merchandising Manager - Maternity CoverJob Reference: 551942 Work Type: Full time Location: Redditch, Worcestershire Categories: Digital Salary: Up to £37,000About UsAt Halfords Group PLC, we're dedicated to inspiring and supporting a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation...


  • West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

    Digital Merchandising Manager - Maternity CoverJob Reference: 551942 Work Type: Full time Location: Redditch, Worcestershire Categories: Digital Salary: Up to £37,000About UsAt Halfords Group PLC, we're dedicated to inspiring and supporting a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation...

  • Ecommerce Executive

    5 months ago


    West London, United Kingdom Blu Digital Full time

    Ecommerce Executive - Entertainment West London Our Client is an industry-leading entertainment business and is looking for an Ecommerce Executive to support their SVP Commercial and Ecommerce to drive Ecommerce revenue and improve the overall digital experience of their customers. In this fantastic new role you will be driving ecommerce KPIs including...


  • West Midlands, United Kingdom Oscar Technology Full time

    Job DescriptionThis is an exciting opportunity to join Oscar Technology as a Sales Manager for Digital Solutions. The successful candidate will play a pivotal role in driving sales, targeting enterprise companies, key industry players, and growing businesses.Key ResponsibilitiesEngage with existing clients to upsell digital signage products, focusing on...

  • Service Designer

    4 weeks ago


    West Midlands Combined Authority, United Kingdom Kerv Digital Full time

    Service DesignerAt Kerv Digital, we're seeking a skilled Service Designer to join our team. As a Service Designer, you will play a crucial role in shaping the end-to-end customer experience, ensuring that our services are user-centric, efficient, and effective.ResponsibilitiesDevelop comprehensive service blueprints, user personas, and customer journey maps...