Digital Customer Journey Consultant

1 month ago


West Midlands UK, UK, United Kingdom Harnham Full time

Digital Customer Journey Consultant - Contract

Midlands - hybrid - 2-3 days in the office

Retail

£400-£480 per day outside IR35


Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.


We are seeking a driven and detail-oriented Digital Customer Journey Consultant to join our team on a contract basis. The successful candidate will be responsible for mapping existing digital customer journeys, analysing touchpoints, and developing actionable insights to optimise the overall customer experience.


Role & Responsibilities:


  • Conduct in-depth analysis of current digital customer journeys, identifying strengths and weaknesses
  • Map customer pathways to understand how users are landing on our website and navigating through the site
  • Evaluate drop-off points in the customer journey and propose strategies for improvement
  • Identify key touchpoints throughout the customer journey to enhance satisfaction and engagement
  • Develop recommendations to improve conversion rates based on analysis and insights gathered
  • Collaborate with cross-functional teams to implement enhancements and track effectiveness
  • Provide ongoing reporting and insights to stakeholders on customer journey performance


Skills & Experience:


  • Proven experience in digital customer journey mapping and optimisation, preferably within the retail sector
  • Strong analytical skills with the ability to interpret data and translate findings into actionable strategies
  • Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and customer experience platforms
  • Excellent communication and presentation skills to effectively share insights and recommendations
  • A proactive mindset with a passion for enhancing customer experience and driving conversions


Benefits


£400-£480 per day outside IR35, Midlands, 2-3 days in the office


How to Apply


Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page


Customer Journey / Digital Customer Journey / Customer Experience / CX / Optimisation


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