Current jobs related to Service Design Lead - West Midlands Combined Authority - Kerv Digital

  • Landscape Architecture Lead

    2 weeks ago

    West Midlands Combined Authority, United Kingdom LEAD Careers Full time

    Ecological Design ExpertiseLEAD Careers is seeking a highly skilled landscape architect to spearhead our team in delivering exceptional ecological and arboricultural services. As a landscape architect lead, you will play a pivotal role in providing innovative landscape solutions for our clients in the environmental sector.Key ResponsibilitiesDevelop and...

  • Service Designer

    1 month ago

    West Midlands Combined Authority, United Kingdom Kerv Digital Full time

    Service DesignerWe're seeking a skilled Service Designer to join our team at Kerv Digital. As a Service Designer, you'll play a crucial role in shaping the end-to-end customer experience for our clients. Your expertise will help us create seamless digital experiences that drive business growth and customer satisfaction.ResponsibilitiesChampion the value of...

  • Electrical Systems Design Lead

    1 month ago

    West Midlands Combined Authority, United Kingdom https:railbusinessdaily.comsitemap Full time

    About the RoleWe are seeking an experienced Electrical Systems Design Lead to join our team. As a key member of our design team, you will be responsible for leading the delivery of electrical services across multiple projects, including HS2 Stations, London Underground, Overground, and Network Rail.Key ResponsibilitiesLead the design of electrical systems,...

  • Senior Landscape Architect

    4 weeks ago

    West Midlands Combined Authority, United Kingdom LEAD Careers Full time

    Role – Lead Landscape ArchitectLocation – FlexibleSalary – NegotiableThe StudioAt LEAD Careers, we're seeking a skilled Landscape Architect to lead our environmental services team. As a key member of our team, you'll provide expert ecological and arboricultural services to clients across the UK. Our team focuses on making the planning process easier,...

  • Design Project Lead

    2 weeks ago

    West Midlands Combined Authority, United Kingdom VGC Full time

    The role of a Project Manager at VGC involves overseeing the design and implementation of interfacing packages, ensuring effective project planning, management, and control throughout the project lifecycle.Key Responsibilities:Develop strong working relationships with internal design teams and technical stakeholders to facilitate collaboration.Project manage...

  • Senior Landscape Architect Position

    4 weeks ago

    West Midlands Combined Authority, United Kingdom LEAD Careers Full time

    Job Summary:LEAD Careers is seeking a highly skilled Senior Landscape Architect to join our team. As a key member of our environmental sector, you will be responsible for providing landscape services and collaborating with a multidisciplinary team to tackle challenges and maintain project momentum.Key Responsibilities:Serve as the first in-house landscape...

  • Manufacturing Design Lead

    2 weeks ago

    West Midlands Combined Authority, United Kingdom Michael Page (UK) Full time

    About Our ClientOur client is a large, internationally recognized industrial and manufacturing company. Job OverviewWe are seeking an experienced Manufacturing Design Manager to lead our design team and drive the development of new products.The successful candidate will have a strong background in mechanical engineering, excellent technical design skills,...

  • Substation Design Lead

    1 day ago

    West Midlands Combined Authority, United Kingdom Energi People Full time

    Key ResponsibilitiesThe successful candidate will have experience delivering FEED/detailed design to UK DNO/TO standards at 33kV or above substation primary design or substation secondary design or high voltage (HV) plant design.You will be responsible for designing substations, transmission & distribution networks, renewables, and providing technical...

  • Environmental Consultant

    2 weeks ago

    West Midlands Combined Authority, United Kingdom LEAD Careers Full time

    We are seeking an experienced Landscape Architect to join us at LEAD Careers. Our team of specialists focuses on making the planning process easier, whether it's through ecology surveys, tree surveys, or biodiversity solutions. As a Landscape Architect, you will play a key role in helping our clients navigate environmental regulations and achieve their...

  • Senior Graphic Design Lead

    4 weeks ago

    West Midlands Combined Authority, United Kingdom AtkinsRéalis Full time

    Creative Leadership OpportunityWe are seeking a highly skilled and experienced Senior Graphic Designer to lead our creative team in delivering innovative and high-quality design solutions. As a key member of our team, you will be responsible for leading project teams, managing design resources, and communicating with clients to ensure exceptional design and...

  • Senior Highway Design Lead

    3 weeks ago

    West Midlands Combined Authority, United Kingdom Future Engineering Recruitment Ltd Full time

    Senior Highway Design LeadBirmingham is a great place to work on highway projects. If you have a background in construction, this is an excellent opportunity to join a company offering progression and significant career advancement.Your Role As a Design Engineer Will Include:Ensure designs are delivered within budget and on timeAccount management - liaising...

  • Electrical Design Engineer

    4 weeks ago

    West Midlands Combined Authority, United Kingdom GR Associates Full time

    Electrical Design Engineer – Project Lead OpportunityGR Associates is seeking a highly skilled Electrical Design Engineer to join our team as a Project Lead. As a key member of our MEP engineering team, you will be responsible for delivering high-profile projects with leading architects, designers, and contractors.This role offers a strong team feel, where...

  • Senior Design and Technical Lead

    1 month ago

    West Midlands Combined Authority, United Kingdom Michael Page (UK) Full time

    About Our ClientOur client is a leading industrial and manufacturing company with a global presence.Job DescriptionReporting to the Design and Technical Manager, the Senior Design Lead will oversee and design manufacturing tooling, and implement improvements to production and assembly processes.Work within the core values of Quality, Innovation, attention to...

  • Senior Design and Technical Lead

    4 weeks ago

    West Midlands Combined Authority, United Kingdom Michael Page (UK) Full time

    About Our ClientOur client is a leading industrial and manufacturing company with a global presence.Job DescriptionWe are seeking a Senior Design and Technical Lead to oversee and design manufacturing tooling, and implement improvements to production and assembly processes.The successful candidate will work within our core values of Quality, Innovation,...

  • Mechanical Design Project Lead

    3 weeks ago

    West Midlands Combined Authority, United Kingdom CLH Benchmark Full time

    Job Title: Mechanical Design/Project EngineerAbout the RoleWe are seeking a Mechanical Design/Project Engineer to join our team at CLH Benchmark. As a Mechanical Design/Project Engineer, you will be responsible for leading the site team and sub-contractors to maintain the highest possible standard of safety performance.Main Responsibilities* Lead the site...

  • Senior Water Infrastructure Design Lead

    7 days ago

    West Midlands Combined Authority, United Kingdom Rise Technical Recruitment Full time

    Principal Design EngineeringA hybrid role with flexible location, offering the opportunity to lead major water and wastewater infrastructure design projects across the UK.Salary: £62,000 - £72,000Car or car allowancePrivate Health Care8% PensionChance to lead large-scale projectsOpportunities for quick progression to higher rolesWe are seeking a driven...

  • Advanced Clinical Lead

    9 hours ago

    West Midlands Combined Authority, United Kingdom Service Care Solutions Ltd Full time

    Join Our TeamWe are seeking an experienced Advanced Clinical Lead to join our team at Service Care Solutions Ltd. As an Advanced Clinical Lead, you will be responsible for leading the development and implementation of health promotion and wellbeing programs, working closely with the clinical team to develop individual treatment plans for acute and non-acute...

  • Lead Fire Suppression Systems Design Director

    7 hours ago

    West Midlands Combined Authority, United Kingdom SSR Contract & Technical Full time

    Gas Suppression Systems Design Lead OpportunityThis position involves leading a team of designers to produce high-quality design deliverables in line with project programs. The successful candidate will work from home in England, requiring occasional UK travel.The role reports directly to the Group Design Manager and involves collaborating closely with...

  • Electrical Design Manager

    1 month ago

    West Midlands Combined Authority, United Kingdom Pangea Recruitment Ltd Full time

    Electrical Design Manager/Product Development ManagerAs a key member of our team, you will be responsible for leading the Electrical Engineering Sub-Team and ensuring the delivery of high-quality products to our customers. Your expertise in electrical engineering principles and experience in managing teams will be essential in driving innovation and...

  • Lead Landscape Architect Position

    3 weeks ago

    Co. West Midlands, United Kingdom LEAD Careers Full time

    Lead Landscape Architect OpportunityAbout the RoleLEAD Careers is seeking an experienced Landscape Architect to join our team in a leading environmental/ecological practice. As the first in-house landscape architect, you will provide landscape services and work closely with our specialists to deliver expert ecological and arboricultural services.Key...

Service Design Lead

1 month ago

West Midlands Combined Authority, United Kingdom Kerv Digital Full time
Service Designer

Competitive salary and benefits package available, depending on experience.

Based in the UK, with hybrid working arrangements, combining home-based work with office and customer site visits as required.

Kerv Digital is a dynamic technology consultancy, part of the Kerv Group, a £112m revenue leader with a global presence.

Key Responsibilities
  1. Advocate for the value of service design within the organization, aligning with business growth and customer satisfaction goals.
  2. Collaborate with the UX team to integrate service design with user experience design efforts.
  3. Work with the business analysis team to ensure service design aligns with business objectives and processes.
  4. Establish key performance indicators to measure the impact of service design initiatives.
  5. Lead pilot service design projects to demonstrate the value of service design.
Technical and Operational
  1. Develop comprehensive service blueprints, user personas, and customer journey maps to represent the end-to-end customer experience.
  2. Communicate design concepts effectively through visual means, such as sketches, wireframes, and prototypes.
  3. Ensure designed services align with Agile delivery methods, business goals, technical capabilities, and operational processes.
  4. Collaborate with UX designers, business analysts, architects, developers, and other teams to align service design efforts with broader solution design and business objectives.
  5. Incorporate accessibility and inclusivity considerations into service design, ensuring services are usable by a diverse range of users.
Commercial and Sales
  1. Collaborate with sales and pre-sales teams to incorporate service design principles into client interactions and proposals.
  2. Engage with prospective and existing clients, contributing to the development of proposals and project scope/roadmap.
  3. Prepare and deliver compelling presentations to potential clients, demonstrating the value of service design.
  4. Build and maintain strong relationships with clients, serving as a trusted advisor in service design.
  5. Identify opportunities for expanding service design offerings and growing the service design practice within the company.
  6. Stay informed about competitors and their service design offerings, identifying opportunities to differentiate our services.
Requirements

Candidates will need to demonstrate experience with:

  1. Creating user-centric solutions that enhance the service experience.
  2. Agile frameworks and delivering service design using agile methods.
  3. Contributing to user research to gather valuable insights.
  4. Proficiency in creating service blueprints, user personas, and customer journey maps.
  5. Proficiency in service design software and tools.
  6. Experience in creating and iterating on service prototypes to validate design concepts.
  7. Strong visual communication skills to convey design concepts.
  8. Excellent communication and presentation skills to engage with clients.
  9. Using change management to drive the successful implementation of service design improvements.
What We Offer

Kerv Digital is a transparent, honest, and equal employer, committed to providing the best possible work experience for our employees:

  1. Awesome Environment – a relaxed and enjoyable work environment.
  2. Interesting Work – working on impactful projects with household names and not-for-profits.
  3. Recognition and Growth – a culture of innovation, collaboration, and mutual respect.

Join Kerv Digital, where we build groundbreaking technology and shape the future.

We believe in the power of diversity, equality, and belonging, and we're building a company that reflects these values.