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Dutch Customer Service Analyst – Chester

3 months ago

Chester, United Kingdom Gibbs Hybrid Full time

Dutch Customer Service Analyst – Chester


Prestigious Chester based client requires an accomplished Dutch Customer Service Analyst to support the Dutch Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £10-£15 per hour. Fluency in English required as well as fluency in Dutch

· Assist users who contact the Service Desk via Web Channel, Phone and Chat

· Troubleshoot the user’ issues and resolve where possible

· Appropriately log and document incidents using ServiceNOW

· Complete all related administrative duties

· Adhere to all Standard Operating Procedures and Processes


Essential

· Previous experience of working in a Service desk/customer service environment

· Delivery of helpdesk/service desk support

· Working with and troubleshooting M365 and MS TEAMS

· Previous experience in a customer facing role

· Rota system: 7am- 3pm/ 8am- 4pm/ 9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office

· Solid communication skills. Fluency in English and Dutch


Click apply now to be considered for the Dutch Customer Service Analyst – Chester role