Customer Service Manager

6 days ago


Gravesend, United Kingdom Acorn insurance & Financial Services LTD Full time

We are currently seeking a Team Manager with excellent communication skills and proven experience in managing teams within contact centres and face-to-face environments. The ideal candidate will have a background in vehicle rental services, insurance, or subscription-based industries.

Our Customer Service and Handover Teams offer comprehensive support to customers throughout their rental contracts. This includes extending bookings, handling vehicle service and maintenance requests, assisting with payments, processing fines and penalties, and providing in-person walkarounds with detailed vehicle condition reports. Additionally, the team supports technical queries and completes the rental check-out process.

At Rapid, one of our key market differentiators is our unwavering focus on customer needs. We are committed to doing the right thing for our customers while delivering fair value.

Role: Customer Service ManagerLocation: GravesendWorking Hours: Monday to Friday, 37 hours between 9am and 5:0pm

Salary: £35,000 plus a performance related bonus up to £3.5k

What you will be doing:

  • Coaching and developing a team of Customer Service Representatives and Handover Specialists to deliver a consistent positive customer experience and a productive work environment.
  • Communicating clear messages confidently and able to motivate all team members


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