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Customer Engagement and Development Manager
2 months ago
Customer Engagement and Development Manager
Location: Agile/ Grimsby/Boston DN31 2LJ
Salary: £43,718 per annum
Do you want to be part of a dynamic and growing organisation that works to provide Great Homes, Strong Communities whilst putting the Customer First?
The organisation's Customer Directorate is currently looking for a Customer Engagement & Development Manager to join them in Lincolnshire. This is an exciting, rewarding and challenging opportunity.
They’re offering an excellent salary of £43,718 plus some great benefits.
What is the organisation like to work for?
They’re a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of their customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.
They have an agile working policy; therefore, colleagues are able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at their office located in Boston or Grimsby, or somewhere else
They’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.
What benefits will I get from working for them?
- An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
- Discounted Shopping Vouchers through Westfield Health
- Opportunities to learn new skills and knowledge through their fantastic corporate training programme
- A superb employer salary sacrifice pension scheme with up to 12% paid
- 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
- The ability to earn additional holiday days through full attendance
- Mental Health First Aiders across the business, let’s be there for each other
- Career Development & Encouragement
As the Customer Engagement & Development Manager you will encourage, promote and grow customer engagement and involvement ensuring customers views consistently drive and shape services in line with the Regulatory Standards and Corporate Strategy of “Customer First”.
Work collaboratively with managers across the organisation to embed meaningful, outcome focused customer involvement by providing training, guidance and attending local engagement events to promote the awareness of the organisation's strategic activities and ensure opportunities to capture the voice of the customer at all levels are maximised.
Design, deliver, and develop innovative activities within their strategic offer to provide customers with an opportunity to influence their services, strategy, and policies across a variety of channels including focus groups, digital platforms, and remote video conferencing.
You’ll be creating a network of customer groups and connectors to deliver proactive change and development of services to their customers through a co-design and co-delivery model.
This role requires the successful candidate to add community value through partnership working with local authorities, customer groups and stakeholders, providing opportunities for social mobility and development within their neighbourhoods.
They’re looking for a strong enthusiastic manager with commitment to continuous improvement and a minimum of 2 years’ experience of customer engagement with clearly evidenced outcomes and impacts.
You will have experience and knowledge on how to deal with regulatory and legislative developments, ideally an understanding of the Regulatory Consumer Standards and how this affects the organisation, it’s stakeholders and customers.
The successful applicant must be local to Lincolnshire, as there will be a requirement to attend the offices and be visible in their communities on a daily/weekly basis.
What Opportunities will I have for progression?
At the organisation they are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression. They measure their success within this area by the number of internal promotions that they are able to achieve and that they are able to retain their best talent. The natural career progression route that would be applicable to your role is, Corporate Head of Customers.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.
Interviews will be held in person week commencing 21 October 2024 in either Boston or Grimsby
Offer of Employment is subject to a DBS check and satisfactory references
