Customer Engagement and Development Lead

2 weeks ago

Grimsby, North East Lincolnshire, United Kingdom Ad Warrior Ltd Full time

About the Role

We are seeking a highly skilled Customer Engagement and Development Manager to join our team in Lincolnshire. As a key member of our Customer Directorate, you will play a vital role in promoting and growing customer engagement and involvement, ensuring that customers' views consistently drive and shape our services in line with our Regulatory Standards and Corporate Strategy of "Customer First".

Key Responsibilities

  1. Work collaboratively with managers across the organisation to embed meaningful, outcome-focused customer involvement by providing training, guidance and attending local engagement events.
  2. Design, deliver, and develop innovative activities within our strategic offer to provide customers with an opportunity to influence our services, strategy, and policies.
  3. Create a network of customer groups and connectors to deliver proactive change and development of services through a co-design and co-delivery model.

Requirements

The successful candidate will have experience and knowledge on how to deal with regulatory and legislative developments, ideally an understanding of the Regulatory Consumer Standards. They will also be local to Lincolnshire, as there will be a requirement to attend the offices and be visible in their communities on a daily/weekly basis.

What We Offer

We are committed to investing in the development of our employees to enable them to realise their potential. As a valued member of our team, you will have access to a range of benefits, including an employee wellbeing package, discounted shopping vouchers, opportunities to learn new skills and knowledge, and a superb employer salary sacrifice pension scheme.

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