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Customer Growth Manager, EMEA

3 months ago

Newcastle upon Tyne, United Kingdom Kentico Full time

About the job


Kentico Software is the company behind Xperience, the Digital Experience Platform (DXP). We're a global player, operating mostly in the middle market in the field of DXP platforms that enable customers manage their website and orchestrate digital marketing activities. Our goal is to provide our growing customer base with the best way to work with online content.


Now, we are looking for a new colleague to join our team in Europe, looking after our existing customers in the EMEA region. We are looking for a team member who is interested in the needs, business models and long-term plans and projects of our customers. Why? So that our products that you will sell will help them to succeed. Because only successful customers will stay the long term.


All applicants must be authorized to work in European Union.


What will you be doing


  • We are all about putting customers first - You will be creating and nurturing the relationships with clients and partners, addressing any of their needs, and preventing churn.


  • Taking care of retention and expansion will be your ongoing focus. You will be responsible for driving annual recurring revenue (ARR), track your Net Revenue Retention (NRR) and increase customer lifetime value.


  • Our business model is connected with digital agencies. You will meet regularly with key partners. When the situation allows, sometimes you might meet them in person.


  • We are a subscription-based business. This means you will be working with clients on a subscription model ongoingly.


  • You will also be responsible for selling our SaaS offering to our existing customer base.


  • You will manage your accounts and opportunities and record everything carefully in our CRM.


  • Cooperating closely with our EMEA team and the global Customer Growth team to guide customers, driving discussions on subscription renewals and expansion.


  • We believe in excellence of product knowledge as the fundamental key to success. You’ll get to know the Xperience DXP product from A to Z, which will speed up both your professional and career growth.


We support remote working arrangements and you will from time to time travel to meet other colleagues in the United Kingdom as well as visit our office HQ in Brno, Czech Republic to meet the wider teams.


Who will you work with?

 

In addition to the wider sales department, you will work primarily with and learn from our current Customer Growth Managers in EMEA - Jakub Leichmann and Edward Ryce and report to Wayne Jasek, VP Customer Growth. There are also global Customer Growth teams that you will interact with and exchange knowledge and best practices.


And, our customer care cycle includes further roles such as Customer Success Managers and Consultants. Together with them, you will manage your accounts.


What makes us who we are?


This role is all about a proactive mindset and eagerness to help people. You have to be able to understand their problems, understand the process, and see things in perspective.  


We are not a corporation, but neither are we a punk start-up. We have had a successful 20 years, well-set processes, goals and values. In addition, you will get a great deal of ownership and space for creativity – how we reach our goal will largely depend on you.


Is it you?


You have at least few years of experience in a business or project position in a company that, like us, develops software, combines direct and channel sales and covers the EMEA or global market.


Perhaps you're already in Customer Growth or a Project Manager, Account Manager, or salesperson and want to focus more on customer needs, not just selling at all costs. 


  • You have experience in selling software/digital solutions.  


  • If you have already managed a portfolio of customers who use digital experience platforms (DXP) or web-based content management systems (WCMS/CMS), this will play to your strengths.


  • You can prioritize and switch between different tasks. 


  • You have a positive relationship with technology.  


  • You can communicate just fine with anyone – from top managers to agency partners. 


  • You have great communication and presentation skills, you can write business documentations with your eyes closed. 


  • You enjoy and are a natural at working together across teams and cultures


 Do you think we’re the right fit for you? Please apply and we can meet online. And if it works out for both sides, we will be happy if you join Kentico.