Operations Coordinator

Job Title: Operations Coordinator

Reporting to: Chief Operating Officer

Responsible for: N/A

Our Values

Our business is values centric. We look to engage, motivate and reward our team through living and benefiting from the values, and in turn, taking that benefit to our clients. We promote a culture that is collaborative, engaging, focussed on teamwork and fun, and we do this, whilst producing the highest quality services and solutions for our clients.

We have five values that we hold at the heart of our business, they are:

• Create unrivalled experiences
• Never be afraid to be different
• Be better today than we were yesterday
• Be empathetic
• Cultivate Integrity

At Stridon, values are not just words, they are intentions, and they are actions. We support all our team members to thrive in this environment and expect everyone to be accountable to our values, and one another.

Role Purpose

The guru of getting it done, the Operations Coordinator has a handle on why and how Stridon ticks.

Efficiency, effectiveness, and productivity are at the heart of their purpose, with a unique ability to work seamlessly across many disciplines.

Job purpose

Stridon requires an Operations Coordinator to join the business to manage all operational functions of the business including People (HR, talent acquisition, talent development), sales operations and general office management and administration. This will include coordination, documentation, presentations, and diary management, alongside using software systems to manage processes.

Reporting to the Chief Operating Officer (COO), the role sits alongside our Assistant Accountant, and will work with stakeholders across the business, and inside out partner and vendor network. This role has opportunity to grow with the business, so this role has ample opportunity to grow and climb. We would love a candidate who can not only follow operational processes but can ideate and improve on them for us.

This role will work closely with the CEO, COO and the Senior Leadership Team

This role is perfect for someone who loves organising and coordinating With exceptional communication and administration skills who enjoys the challenge of a fast-paced environment and the ability to work autonomously with a high level of attention to detail.

Stridon is a people and service lead business, this role suits someone who enjoys working collaboratively and with a wide range of peers, stakeholders, partners, vendors, and clients. Exceptional time management and task management skills are needed for this role, You will need to be able to work independently, but will have access to other for support and guidance. This role deals with sensitive information, professionalism and discretion are both critical to success.

Areas of involvement include

• General Operations Coordination and Administration
• Facilities Coordination
• People and Talent Administration
• Partner and Vendor Programme Administration
• New Business and Client Engagement and Success

This role is set to grow with the business as we continue to scale

Key Duties and Responsibilities

Day to day management of HR administration and employee experience

• HR – management of the HR system – leave, personal details, training
• Regular reporting needs
• Updating and issuing of correspondence, letters and contracts
• Working with our HR advisory service partner on larger matters as needed
• Managing insurances and other employee benefits including the Perkbox platform
• Managing the onboarding experience for new starters ensuring seamless integration into the team from a process and support point of view

Day to day management of Talent Acquisition administration

• Managing, editing and updating job descriptions
• Updating and managing Linked In, Indeed and other relevant job boards
• Liaising with hiring managers to short list and book interviews with candidates
• Attending interviews to note take and summarise as needed

Day to day management of our Talent Development and Training and Accreditation

• Coordinating and updating the training matrix
• Updating training materials
• Coordinating training course/coaching for our team in line with their Performance Development Plans
• Finalising PDP plan documentation on a quarterly basis to calculate and check bonus award to ensure all PDPs are accurate
• Coordinating Microsoft Partnership (and other vendor) training and accreditations including:

- Updating matrix of delegations

- Coordinating courses and trainings in line with our strategic requirements

- Tracking all courses and outcomes

Supporting the Client Success (CX) programme working with the Head of CX, which includes:

• Developing of monthly and quarterly reports and other documentation
• Attending client reviews, note taking and providing debrief notes
• Monitoring client feedback scores and reporting to the SLT

Supporting Client Engagements and New Business

• Development of key materials – proposals and presentations from branded templates and content
• Attending meetings, note taking, and producing meeting minutes and distillation of the outcomes – includes diagrams and words to provide over view of outcomes
• Supporting the CEO and COO on any client or commercial documentation as needed

Administration

• Day to day office management – facilities matters such as:

- Booking and managing meeting rooms and pod

- Day to day liaison with our building management team

- Delivering improvements to the space

• Events and catering:

- Booking and managing meetings and catering

- Supporting client events assisting with managing the process, coordinating suppliers and support

- Managing invites and RSVPS to events, meetings, All Hands – both internal and external for the CEO and COO

• General PA support to the CEO and COO
• Running and producing various reports from our management system, PSA:

- Ultilsation

- Client reports

- New business reports

• Developing and maintaining the Standard Operating Procedures (SOPs) for the operational management of the business
• Working closely with the Assistant Accountant to provide reporting for finance such as HR reports for payroll and benefits
• Learning the Sales Operations processes of the business through the SOPs and working with the Assistant Accountant to support this area from time to time – overflow, coverage for leave

With advisory from our Partner Alliance Manager, and the CEO, overseeing the management and administration of our Partner Programmes and engagements with core Stridon vendor partners such as Microsoft, Cisco, VMware and others, to ensure timely management of key milestones, including:

• Certification and compliance
• Annual programme renewals
• Development of relationships with key stakeholders to enhance partner status

Personal Attributes

• Dedicated to excellence
• Self-starter who can manage independently
• Strong organisational skills, detail-oriented, and ability to handle multiple and ever-changing priorities in a dynamic support environment
• Excellent time management skills including scheduling and critical date management
• Excellent verbal and written communication skills
• Desire for continued learning and skills development
• An outgoing and engaging personality with an attitude that can mirror our “Whatever it takes” mantra.
• Intermediate Microsoft Office skills
• Excellent at writing documentation – meeting minutes, presentations
• Proficient in road mapping and mind mapping – such as Roadmunk and Mindmeister (can be learned
• Background in technology with an experience and understanding of operational management requirements in this sector
• Experience in another Managed Services Provider or similar preferred

Benefits

• Competitive salary based on experience and qualifications.
• 25 days holiday
• Performance-based incentives
• Non-contributory pensions scheme (8% by company)
• PerkboxAviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)
• Full on the job training and support
• Fun working environment and culture
• Great opportunity for advancement
• Office location in Shoreditch, London with hybrid working arrangements available

This role is a hybrid role with an expectation of three office days per week – Shoreditch, London location.

Note: this job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager.