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Complaints Resolution Handler

1 month ago

Glasgow, United Kingdom Anderson Knight Full time

Complaints Resolution Handler

Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process’ and procedures.


Hours – Mon-Fri 08:00-20:00

              Weekends – 09:00-18:00


Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks)


Key Responsibilities:

  • Efficiently log, manage, and resolve complaints raised by customers.
  • Take ownership of assigned complaints caseload, managing them through to resolution.
  • Manage end to end complaints, escalating when necessary
  • Adhere strictly to internal procedures and processes.
  • Maintain high standards of professionalism and customer service.
  • Collaborate closely with internal departments to facilitate resolution.
  • Provide regular updates to customers on complaint progress.
  • Proactively identify trends and contribute to prevention strategies.


Requirements:

  • Previous experience handling start to finish complaints
  • Strong written and spoken English.
  • Attention to detail.
  • Ability to build relationships


Benefits:

  • 33 days holiday 25 days annual and 8 public days
  • Birthday day holiday
  • Discretionary bonus
  • Up to 20% pension contributions
  • Eyecare/PMI

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