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Customer Support Assistant

2 months ago

Ashford, United Kingdom HR GO Recruitment Full time

Job Title: Customer Support AssistantSalary: £25,000 per annumWorking Hours: Mon-Fri 09:00AM - 17:30PM (Office based)Location: AshfordWe are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant. As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you

Duties include:

  • Provide first-line support via phone and email.
  • Resolve customer issues by troubleshooting hardware and software problems.
  • Escalate complex issues to higher-level support
  • Follow up with customers to ensure their issues are resolved
  • Process new hardware orders from start to end
  • Arrange installation and configuration of hardware
  • Document all customer interactions and troubleshooting steps in the CRM system
  • Courtesy calls to existing customer base

Skills/experience required:

  • Previous experience in an admin/customer service role is essential
  • Strong communication skills both written and verbal
  • Confident with MS Office