Sales & Administration Executive

2 weeks ago

Glasgow, United Kingdom Lookers Motor Group Limited Full time

OverviewTo provide comprehensive sales and administrative support for the TPS Centre by achieving sales targets developing strong customer relationships and ensuring accurate management of financial and operational processes. This role combines outbound telephone sales activity with back-office administration to deliver excellent service and operational efficiency in line with company policies.Key ResponsibilitiesSales & Customer ServiceAchieve personal and Centre KPI targets and revenue objectives.Accurately identify and supply parts to meet customer requirements.Promote product features benefits and unique selling points to customers upselling where appropriate.Maintain expert product knowledge through training bulletins and updates.Build strong and lasting customer relationships through regular contact via phone calls.Provide a high level of customer service ensuring all concerns and disputes are handled promptly and professionally.Ensure compliance with TPS brand standards and maintain a professional appearance.Administration & Cash ManagementProcess record and reconcile all incoming payments (cash card) in line with company policy.Maintain accurate and timely cash journals submit invoices and process petty cash.Maintain systematic filing systems and accurate customer records ensuring compliance with GDPR.Manage office supplies post handling and support warehouse admin tasksMonitor and control access to TPS systems supporting system/data accuracy and compliance.Communication & Team SupportLiaise effectively with customers TPS Head Office Accounts and other stakeholders.Work closely with the Centre Manager Sales Manager and Centre team across 2 (Glasgow) locations to achieve business goals.Support promotional activities including preparation of marketing materials and follow-up calls.Provide timely updates to customers regarding orders credits and account status.Feedback customer insights and lost sales opportunities to management.Systems & ComplianceEnsure proper and accurate use of systems (e.g. SAP EKTA LEAP)(Full training will be given)Complete all required documentation accurately and within agreed timescales.Ensure compliance with business standards financial controls and legal/ethical guidelinesMaintain a clean tidy and efficient working environment.Key CompetenciesCustomer ExperienceManaging SelfOperational EffectivenessExperience & KnowledgePrevious experience in sales administration or distribution - preferably with cash handling and/or parts sales would be beneficial to this role.Strong customer service and relationship-building skills.Excellent communication skills and professional telephone manner.Good planning prioritisation and organisational abilities in a fast-paced environment.Strong IT skills (Excel Outlook SAP desirable).Honest and reliable disposition due to handling of cash and sensitive data.GCSE Maths/English or equivalent. Key Skills Microsoft Office,Organizational skills,Microsoft Outlook,Microsoft Word,QuickBooks,Office Experience,Personal Assistant Experience,Microsoft Powerpoint,Microsoft Excel,Filing,Administrative Experience,Microsoft Outlook Calendar Employment Type : Full-Time Department / Functional Area: Sales Experience: years Vacancy: 1

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