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Complaints Handler

1 month ago

Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process’ and procedures.Hours – Mon-Fri 08:00-20:00Weekends – 09:00-18:00Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks)Key Responsibilities: * Efficiently log, manage, and resolve complaints raised by customers. * Take ownership of assigned complaints caseload, managing them through to resolution. * Adhere strictly to internal procedures and processes. * Maintain high standards of professionalism and customer service. * Collaborate closely with internal departments to facilitate resolution. * Provide regular updates to customers on complaint progress. * Proactively identify trends and contribute to prevention strategies.Requirements: * Previous experience handling start to finish complaints * Strong written and spoken English. * Attention to detail. * Ability to build relationshipsBenefits: * 33 days holiday 25 days annual and 8 public days * Birthday day holiday * Discretionary bonus * Up to 20% pension contributions * Eyecare/PMI

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