Regional Assurance and Performance Manager

4 weeks ago

London, United Kingdom UK Civil Service Full time

Job summary

The HEO Regional Assurance and Performance Manager is a key role, working in a busy team-oriented organisation. Overseeing the integrity of regional outputs via the service delivery of a National Total FM contract. This role necessarily fills an organisational gap in expertise and gives individuals an exciting opportunity to use and develop their, and other colleagues, knowledge to better position DIO UK Trg to meet its commitment to compliance and assurance of the contract. The post holder will be the regional focal point for assurance and contract performance carrying out site inspections, data analysis and reporting activities. There will be a requirement for the post-holder to travel to remote sites with overnight stays expected on occasion to effectively deliver the assurance programme. The role will be busy, highly influential across the business area, with some travel, and there is also opportunity for personal development.

This position is advertised at 37 hours per week.


Job description

Undertake 1st line Assurance and Performance activities on all aspects of contractually required Service Delivery.

Undertake soft FM and hard FM assurance including DIO's 7 pillars of compliance - Fuel Safety, Fire Safety, Gas Safety, Asbestos, Legionella, DSEAR, and Electrical Safety - for all UK Trg sites in the South East Region.To include cyclical and ad-hoc assurance of all relevant, contractually required documentation, such as Management Plans, inspection regimes Action Plans, works raised and mitigation, as well as delivery processes enacted, and validation of the IP's self-assurance processes.Wherever possible, assurance activity should be carried out jointly with the Industry Partner in the interests of promoting improvement and collaboration.Attend relevant site visits. For example, the Industry Partner's Self-Assurance Audit Programme to promote joint assurance and/or DIO OS & Trg Compliance Audits to provide regional perspective as necessary, commenting where required.Ensure effective communications on regional delivery Contract Performance matters are maintained and captured along with disseminating best practice and initiatives.Ensure that current supplier meets contractual delivery and performance standards compliant to policy and that the Contractor complies with statutory requirements in line with contract.Supporting the Assurance Manager in ensuring the IP has a balanced, robust and transparent audit programme and effective fraud prevention regime.Provide regional input to the Assurance Manager and the Senior Performance and Reporting Manager to support the review of quarterly performance measures and annual KPIs.Leading all assurance and performance activities within the governance framework for the contract within region. Attending/Chairing assurance and performance regional activities at governance meetings.Review of data packs and follow up actions.Act as a focal point in region for tasks relating to Technical Compliance received from HQ UK Trg liaising directly with the relevant compliance Manager as required to better facilitate the provision of the detail.Coordinating with the Industry Partner, collate and validate responses as necessary before passing back to DIO HQ UK Trg. This will also build assurance that all sites are prepared for and support adequately and in a timely manner all 2nd line assurance activity.Liaise with site staff to verify that asset data is correct and aligns with the Supplier�s system and amend where required using the predetermined Property Change Form process.Engage with the Regional Head of Establishment and Training Safety Officers in supporting a wide range of assurance activities to ensure they have confidence that they have a compliant estate for them and the end user.Support the Regional Site Estate Facility Manger and team in relation to performance and assurance queries and guidance.

Person specification

Essential

Full UK Driving Licence - The job requires travel to MOD Sites to carry out the key elements of the role and many of our Sites are not accessible by public transport.

Licences

Full UK Driving licence

Behaviours

We'll assess you against these behaviours during the selection process:

Working TogetherCommunicating and InfluencingChanging and ImprovingSeeing the Big PictureLeadership

We only ask for evidence of these behaviours on your application form:

Communicating and InfluencingChanging and Improving

Benefits

Alongside your salary of �35,290, Ministry of Defence contributes �9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at .

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey � we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.� This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

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