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Case Management Officer
4 months ago
Working hours: 35 hours per week
Contract type: Permanent
Closing date: 12 June 2024 This role is subject to: BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request. We have two vacancies for Case Management Officers within the Charging Team. This team is based within the Revenue and Benefits Service Area. The role is to financially assess a citizen’s ability to contribute towards the cost of their Adult Social Care service. Case Management Officers are required to competently use a variety of ICT systems to obtain financial information. You must be able to communicate with vulnerable citizens, their relatives and professionals to obtain the financial information required. The role involves working to tight deadlines in a busy environment where most of the customer contact is by letter, email, and over the telephone.
We want to hear from you if you are flexible, have excellent attention to detail and the ability to manage and prioritise your own workload. You will need the ability to administer financial processes, understand benefit information, learn to navigate and investigate information within Liquid Logic, ContrOCC, Academy and Searchlight. You will need to deliver excellent customer service to Manchester residents within a high-profile service area by demonstrating Our Manchester behaviours.
Candidates will receive on the job training and ongoing support and guidance. You must also be willing to travel to Manchester City Centre for training and other locations within Manchester when required.
The successful candidates will benefit from a generous flexitime scheme. This post will be Hybrid working, however most of the training will be face to face and our office is based at Alexandra House in Hulme, Manchester, where local amenities include a leisure centre, supermarket and free parking.
Youi must also be able to travel to Manchester City Centre for training and other locations within Manchester when required.
For an informal chat about this role please email Maureen Pringle and Duncan Morton at k and k. Please leave a contact number and one of us will call you back.
We are a fast-moving team who receive communications from a wide range of sources. To do this role you will need to be able to work on your own initiative whilst retaining a strong role as a team player.
You will be assigned a daily caseload that needs to be managed from start to conclusion, whilst continually reviewing and prioritising any previous unfinished cases.
You will communicate with the citizens of Manchester, some of whom are vulnerable. You will need to be emotionally resilient as the details of the cases can often contain distressing or sensitive information about a person’s circumstance.
Each day you will send letters to citizens about the cost of their care package and how much they must contribute towards this. You will need to be able to understand and provide a breakdown of their accounts, financial assessments, and payment instructions. Training will be given, but you must be able to apply your learning whilst carrying out your day to day role.
Strong communication skills, diary management and working on your own initiative is essential for this role. You need to be able to react positively to change and be able to adapt to new information and updates as they come to light. The request to carry out a financial assessment comes from Social Workers and Care Managers. You must be able to liaise with vulnerable people and professionals about financial matters at a difficult time. You will need to be able to communicate by using, emails, telephone and by drafting and sending out letters.
When completing a Financial Assessment, you will need to undertake thorough checks to identify a citizen’s income and expenditure. Having attention to detail is essential for the role, as well as the ability to interpret information from various sources. We use systems such as Controcc to carry out assessments, Liquid Logic to update professionals and a DWP system to obtain some financial information. Training will be given to learn these systems, but you must be competent in using different computers systems and or packages such as Microsoft products.
One of the main areas of the role is to respond to emails that are received daily from citizens, professionals, and other internal and external departments. Emails vary and can include contacting the citizen to discuss a query with their account, their assessment, or payments. You must be able to deal with sensitive information and at times legal information and therefore follow all Data Protection guidance when collecting and storing documents.
We’re the local government authority for , and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We ‘own it’ and we’re not afraid to try new things We’re proud and passionate about ManchesterA career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.
If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing k. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health conditionAccessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
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When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
