Visitor Services Coordinator-High Lodge April 24

Found in: Talent UK 2 C2 - 3 weeks ago


Brandon, United Kingdom UK Civil Service Full time

Job summary

High Lodge Forest Centre is a popular recreational site that attracts 500,000 visitors per annum and provides extensive play, walking and cycle trail networks including an all-ability Heritage Trail, BBQ facilities, open space for public recreation and forest regeneration programmes. High Lodge is a regular event hosting site including Active Forest events and the Forest Live concert series which caters to in excess of 50,000 over 2 weekends.

We are looking for someone to provide excellent customer service, in a 'front of house' role, with a focus on marketing, volunteer management, High Lodge Memberships and site entry.

Job description

Carry out Duty Manager responsibilities, within a rota pattern, including weekends.Coordination of High Lodge Information Point including; rotas, leaflet stocks, all retail sales, data management and administrative tasks, oversee all functions of the ANPR car park system and delivering outstanding customer service.�Lead on High Lodge marketing both on site and externally, seeking innovative ways to engage a wide range of visitors.Supervise volunteers, manage administration using Connections CRM system and look for new volunteering opportunities.Actively sell High Lodge & National Memberships.��Support the work of the High Lodge team.�Support housekeeping staff when required.�Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and site entry.�Regular and consistent contact with business partners and stakeholders.

Person specification

Essential - Candidates must be able to demonstrate the following:

Previous experience working in a customer facing roleExcellent marketing skills either gained through experience or academic accreditation�Ability to carry out administrative tasksEffective time management and organisational skillsExperience of working successfully in partnership with stakeholdersCompetent IT user with experience of MS Office and familiarity with business email conduct

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at PaceMaking Effective DecisionsManaging a Quality ServiceWorking Together

Benefits

Alongside your salary of �27,941, Forestry Commission contributes �7,191 towards you being a member of the Civil Service Defined Benefit Pension scheme. � Learning and development tailored to your role
� An environment with flexible working options
� A culture encouraging inclusion and diversity
� A Civil Service pension
� 25 days annual leave on entry, increasing to 30 days after 5 years� service. This is in addition to 8 public holidays
� Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers
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