Visitor Services Officer
4 weeks ago
Job summary
High Lodge Forest Center is a popular recreational site that attracts 500,000 visitors per annum and provides extensive play, walking and cycle trail networks including an all-ability Heritage Trail, BBQ facilities, open space for public recreation and forest regeneration programmes. High Lodge is a regular event hosting site including regular running events and the Forest Live concert series held every summer.We are looking for someone to provide excellent customer service, in a 'front of house' role, with a focus on keeping facilities clean, visitor service administration, customer information, Memberships and parking.
Job description
� Carry out Duty Manager responsibilities, within a rota pattern, including weekends� Assist with the coordinating of High Lodge Information Point, staffing and rotas, leaflet stocks, first aid stocks, all retail sales and delivering good customer service�
� Lead housekeeping staff and ensure standards are maintained�
� Data input in to SRO database
� Customer service
� Respond to inquiries and requests
� Operate ANPR parking system
� Actively sell Memberships
� Collect KPI data from ANPR system
� Ensure High Lodge Information Point is organised, clean and tidy
� Actively support the work of the High Lodge team
� Support review of High Lodge Information Point Procedures
� Take over the counter payments
� Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and parking.
� Regular and consistent contact with business partners and stakeholders
Person specification
Person Specification
Essential - Candidates must be able to demonstrate the following:
Behaviours
We'll assess you against these behaviours during the selection process:
Delivering at PaceMaking Effective DecisionsManaging a Quality ServiceWorking TogetherBenefits
Alongside your salary of �24,323, Forestry Commission contributes �6,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. � Learning and development tailored to your role� An environment with flexible working options
� A culture encouraging inclusion and diversity
� A Civil Service pension
� 25 days annual leave on entry, increasing to 30 days after 5 years� service. This is in addition to 8 public
holidays
� Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers
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