Case Administrator – London

3 weeks ago

London, United Kingdom UK Civil Service Full time

Job summary

This position is based at the Regional London Probation Service Site

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: .

Case Administrators play a vital support role in probation teams,�Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

We�re looking for empathetic, patient and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service�

New entrants are expected to join on the minimum of the pay band.

If you are successful in the recruitment process to join the Probation Service, your starting salary will be �22,095

The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.

Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.

Overview of the job

This is an administrative job within the National Probation Service.�

Summary

The jobholder will provide administrative support within the Probation Service (PS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.�

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external�agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.Receive and distribute information and communications in an appropriate manner, telephone, paper, e-mail.Provide cover for an effective and efficient reception and telephone enquiry serviceAct as single point of contact within unit for specialist area of work as requiredDeal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.Carry out enforcement administration as required.Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.Undertake specific Visor administration tasks in accordance with the proceduresAttend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action pointsEnsure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.Provide cover within the unit and to other units within the PDU and Division as appropriate.Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policiesDemonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.To work within the aims and values of PS.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at PaceWorking TogetherManaging a Quality ServiceCommunicating and Influencing

Benefits

Alongside your salary of �22,096, HM Prison & Probation Service contributes �5,855 towards you being a member of the Civil Service Defined Benefit Pension scheme. Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an average employer contribution of 27%Annual LeavePublic HolidaysSeason Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link:

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