Temporary Case Officer/administrator

2 months ago

London, United Kingdom Love Success Plc Full time

**Temporary Case Officer/Administrator - Immediate start - Hybrid**:

- Job Reference: LZJ/CASE/Memb
- Date Posted: 4 December 2023
- Recruiter: Love Success plc
- Location: City of London, London
- Salary: £15.00 to £16.00 Per Hour
- Sector: Administrator/ Office Assistant/ Data Entry
- Job Type: Temporary
- Duration: 3 months
- Work Hours: Full Time

You will join a not-for-profit, UK registered charity, who works in the public interest through an international network of 41 branches.

We need someone who can start as soon as possible and who feels comfortable working within a hybrid model as you will need to commute to a Central London office once a week. The role will pay **£15 - £16 per hour depending upon experience**.

**Key Responsibilities**:
Strategic and Management:

- Effective management and processing of DAS Client cases including timely administration process and record management.
- Robust case and record management in line with the contractual requirements of the new service we are providing to the government body. Monthly and quarterly reporting to the government department we are providing services for.
- Provide advice and information (sought and offered) to members/clients regarding services in a timely manner.
- Work with the DAS Case Manager to ensure all products and services are effectively marketed and promoted for optimum awareness among the ADR industry,
- Identify potential risks in relation to quality assurance and identify appropriate solutions and improvements to mitigate the risks.
- Assist the DAS Case Manager in identifying appropriate target audiences to promote the Presidential Appointments Service.
- Administer all aspects of the ad-hoc Presidential Appointments Service, including the appointment of suitable 3rd party resolvers in line with service level agreements.
- Implement and maintain all quality assurance processes relating to the appointment of 3rd party resolvers.
- Contribute effectively to the overall success of the Institute.

Stakeholder Management:

- Manage relationships with external stakeholders such as the Pubs Code Adjudicator.
- Maintain the neutrals database to ensure that information is current and relevant, and that the database is fit-for-purpose.
- Communicate with branches collectively and report with updates when required.
- Provide Executive support as required to the Panels Management Group.
- Work with internal stakeholders to identify, develop, and promote dispute resolution rules and/or specialist schemes both within UK and worldwide for which there is demand.
- Liaise with the Institute's boards and committees to expedite the decision-making process, while maintaining effective governance.
- Respond to enquiries from members and members of the public on all aspects of dispute resolution

Financial and Reporting:

- Administer the implementation of dispute resolution rules and/or specialist schemes to the satisfaction of relevant stakeholders and the requirements of committees, including the Panels Management Group and Practice & Standards Committee.

Please get in touch ASAP as this role requires an immediate start.

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