Remediation Engagement Coordinator

1 month ago

London, United Kingdom CBRE Full time
Telford Homes' Building Remediation Programme (BRP)

Under the terms of the Self Remediation Contract signed with the Department of Levelling Up, Housing and Communities (DLUHC). TH is required to formally communicate the status of the Remediation Programme with impacted residents on a regular basis prior to and during the assessment, planning and, construction phase.

Summary

The Remediation Programme Engagement Team is responsible for effective engagement with all external stakeholders with an interest in the Telford Homes Remediation Programme. The role of the REC is to support REL to implement the strategic plan to ensure that residents impacted by the BRP are kept fully informed of the status and outcome of the assessment process, and where required the construction process.

The REC will be responsible for a portfolio of buildings at different stages of the remediation process, managing the communications with residents through our online resident portal. The REC will support the engagement team and be one of the key contacts for the responsible entity, leaseholders, and residents throughout the process.

The Role

  • Responsible for maintaining the Telford Homes Remediation Resident portal, a bespoke online communication platform called Dwellant. The REC will be responsible for managing the portal through uploading project information and responding to enquiries from residents and Responsible Entities.
  • Preparing and writing content for newsletters, online posts and posters related to progress updates on projects for local communities.
  • Regularly update stakeholder maps for each project including, but not limited to, contacts at the Responsible Entity, resident's RTM (Right To Manage), local elected officials and officers.
  • Effectively communicate the various stages of the Remediation Programme to impacted residents to ensure that their concerns are fed into the programme - and be the 'ears' for residents, sharing their feedback to the programme team.
  • Ensuring the effective use of the Resident portal to provide timely and accurate information to impacted residents and Responsible Entities on the status of the Remediation Programme.
  • Provide feedback and ideas on innovative ways to improve and enhance the use of communication channels used to engage with communities impacted by our work.
  • Arrange and attend local community meetings with impacted residents and local resident groups where appropriate.

Essential Experience/skills/characteristics
  • Digital communication experience working with online platforms.
  • Experienced in writing content for newsletters, posters, and leaflets for engaging with residents about building projects.
  • Experienced in Resident Liaison, Community Engagement and or Building Management, with a track record of successfully managing building occupiers during large scale refurbishment or remediation projects.
  • Excellent interpersonal skills to support work with multiple stakeholders across a range of circumstances.
  • Track record building trusting relationships.
  • A passion for working with people and an ability to communicate, influence and negotiate in an empathetic manner.
  • Highly organised and responsive. Ability to track multiple customer discussions and monitor team progress to ensure a timely response.
  • Demonstrable ability to de-escalate complex and contentious situations and be resilient under pressure.
  • Deal sensitively and appropriately with all stakeholders, showing awareness to the needs of vulnerable and disadvantaged residents.
  • Good working knowledge of and proven ability to work in partnership with the community sector.

Desirable Experience/skills/characteristics
  • Familiarity with the Building Safety Act and or the Building Safety Regulator policies would be a plus.
  • Previous experience working on remediation programmes.

  • Head of Remediation Comms and Briefings

    1 week ago

    London, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 345211**Salary**: - £61,599- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - Future Remediation Schemes, Levies and Leaseholder Voice**Type of role**: - Communications / Marketing**Working pattern**: - Flexible...

  • Bms Project Coordinator

    1 week ago

    London, United Kingdom Mitie Full time

    Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you...

  • Regulatory Remediation Lead

    2 months ago

    London, United Kingdom NatWest Markets Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us at NatWest Markets as a Regulatory Remediation Lead - This is your...

  • Remediation Manager

    1 month ago

    City of London, United Kingdom The Consulting Consortium Limted (TCC) Full time

    **Job Title**:Remediation Manager **Start Date**: As soon as possible **Duration**: 3 months **Day Rate**:£400 - £450 per day depending on experience **Location**:Working from home **Skills and Experience**: - Level 4 Diploma qualified - Remediation management experience - Experience of Equity Release suitability - Demonstrable experience of...

  • Remedies Team Senior Associate

    1 week ago

    London, United Kingdom Financial Conduct Authority Full time

    The Role We’re currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit. Significant...

  • Remedies Team Senior Associates

    5 days ago

    London, United Kingdom Financial Conduct Authority Full time

    The Role We’re currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit. Significant...

  • Customer Remediation Lead

    5 days ago

    London, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Health and Safety Coordinator

    1 month ago

    London, United Kingdom The Creative Engagement Group Full time

    As a **Health and Safety Coordinator **you** **will provide support to the Safety Team and wider business, to assist with the wider goals of supporting the business to maintain compliance with all relevant procedures and legislative requirements, whether it be in relation to our day-to-day operations or one of the hundreds of events delivered every...

  • Engagement Coordinator

    1 week ago

    London, United Kingdom The Royal Society of Chemistry Full time

    **Location**: Cambridge or London **Salary**: £27,316 - £30,352 per annum plus benefits **Benefits**: Excellent contributory pension scheme, generous paid holidays, 35-hour (for full-time staff) working week, learning and career development, subsidised staff restaurant (Cambridge office), staff sports and social club, private healthcareplan including...

  • Remediation Governance Officer

    4 days ago

    London, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 295951**Salary**: - £25,324- £25,324 (National), £28,412 (London)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - Future Remediation Schemes, Levies & Leaseholder Voice, Safer and Greener Buildings**Type of...

  • Trade Remedy Policy and Sponsorship Policy Advisor

    4 weeks ago

    London, United Kingdom Department for International Trade Full time

    **Details**: **Reference number**: - 253828**Salary**: - £28,070 - £35,557- National: £28,070 - £31,824, London: £31,804 - £35,557**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DIT - Trading System: Global Trade and Delivery**Type of role**: - International Trade - Policy - Sponsorship**Working...

  • Community Engagement Coordinator

    1 week ago

    London, United Kingdom University of Leeds Full time

    **Community Engagement Coordinator**: **Are you looking to gain experience in community engagement? Are you confident in communicating well with a range of stakeholders, including community members, members of the public, and research delivery staff? Are you well organised and able to support the coordination and management of projects?** An exciting...

  • Trade Remedies Policy Advisor, Fta and

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    **Details**: **Reference number**: - 342865**Salary**: - £32,858 - £38,272- London Salary: £36,583 - £38,272 - National Salary: £32,858 - £34,586- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DBT - DG TSG - Global Trade & Delivery -...

  • Employer Engagement Coordinator

    4 days ago

    London, United Kingdom Adecco UK Full time

    Client Local Authority in Richmond Job Title Employer Engagement Coordinator Pay Rate £18.34 an hour PAYE Hours 9AM-5PM(36 Hours) Duration 2 Month Contract Location Predominantly home based, (Will be required to travel to Richmond meet employers, attend schools and events.) Description **Job Purpose** The Employment Engagement Coordinator...

  • Engagement Coordinator X2

    2 weeks ago

    London, United Kingdom Museum of London Full time

    **Department**: Learning **Location**: London Wall **Role type**: Fixed Term Contract **Level of security check required**: Basic Disclosure **Closing date**: 19 June 2023 **Interviews**: 29 June 2023 **Salary**: £26,054 per annum plus benefits Are you seeking a rewarding job that will combine your organisational and communication skills with your...

  • Head of Strategic Remediation Oversight

    2 weeks ago

    London (Central), United Kingdom Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Head of Strategic Remediation Oversight

    3 weeks ago

    London (Central), United Kingdom Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Issue Remediation Quality Assurance Director

    3 weeks ago

    London, United Kingdom Citi Full time

    Markets – Issue Remediation Quality Assurance Director Team / Role Overview: This role is in the Markets Issue Management team (part of the wider Markets Controls and Regulatory Management function) and will be accountable for supporting the Head of Issue Management in delivering effective and on-time delivery of issue remediation across the...

  • Occupier Engagement Coordinator

    1 month ago

    London, United Kingdom Cobalt Recruitment Full time

    Cobalt is working alongside a forward-thinking company who are on the hunt for the next rising star in Occupier Engagement Management. Due to exponential growth, our client is seeking a driven Occupier Engagement Coordinator to join an existing FacilitiesTeam based at a state-of-the-art estate in east London. You'll form a crucial part of an established...

  • Head of Strategic Remediation Oversight

    3 weeks ago

    London (Central), United Kingdom Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...