IT Service Manager

Found in: Talent UK 2 C2 - 2 weeks ago


Salford, United Kingdom UK Civil Service Full time

Job summary

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country

Job description

As an IT Service Manager, you will be working as part of a busy and dynamic team, you will ensure the overall IT service is in line with agreed service level agreements (SLA�s), that normal service operation is in place, and that the best possible levels of service quality and availability are returned and maintained, so our staff can continue their vital work within DBT and keep the department functioning at all levels.�

You will be responsible for ensuring that any incidents, problems, and changes within the IT Team of DBT are dealt with in a timely manner whilst ensuring great customer service. You will also oversee our asset/license management process to ensure all assets/licenses are utilised and accounted for to ensure value for money.�

Main responsibilities

You will:

Show accountability of adherence to agreed SLAs/OLAs, processes and procedures for assigned services and contracts.Be responsible for quality products and services that meet the needs of the business.Help to embed agile working practices and a digital by default culture across the department, by effectively engaging with a variety of stakeholders.Follow the processes to aid service continuity planning and support.Take ownership of the processes and procedures involved in reactively and proactively resolving technical problems, ensuring that technical solutions continue to meet business requirements.Be responsible for continuous service delivery, developing and delivering all the changes and improvements necessary to provide effective services for users.Ensure that all technical change is communicated and managed, with appropriate governance

Person specification

It is essential that you have:�

Managing third party suppliers, working to an agreed service level agreement, and escalating where appropriate. Attending or chairing regular service review meetings and holding the supplier to account for the service supplied.�Investigating problems, understanding impact of technical changes and opportunities in existing processes and contributing to recommending both tactical and strategic solutions to these. Works with stakeholders to identify objectives and potential benefits available.Identifying key users, stakeholders and relationships and works with teams to build these. Understands how to work with stakeholders and contributes to improving these relationships. �Service Focus - Seeing the bigger picture, investigating how to get the best of underlying services �Service Reporting - Producing the relevant reports to senior managers in a standard format in an agreed timeframe, providing supporting evidence if needed. Works with key stakeholders to discuss any changes or improvements in the reporting processes.

It is desirable that you have:�

Possess broad technical understandingCan demonstrate the skill of continual serviceHave experience or understanding of asset management

Benefits

Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%
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