Access Service Advisor
4 weeks ago
Job summary
Domesday Book. Shakespeare�s will. Tweets from Downing Street. War time records. These are just some of the 11 million items held by The National Archives. With a collection like this � the largest in the world � it�s no surprise that we handle between 5-10% of all Freedom of Information (FOI) requests received by the Government. As a MoD Access Service Advisor, you�ll work with military personnel records, carrying out research and responding to requests for open information held in this collection. Join us and you�ll work in an organisation that offers great support and exceptional benefits.
About the role
Working in a team of case handlers, supported by Access Managers, you will join our MOD Access team, managing FOI requests related to military personnel records, where you will develop a deep understanding of this unique collection, in order to respond to requests for access to open information.�You will assist in coordinating, monitoring and tracking the requests and customer correspondence to ensure they are being processed appropriately and will assist case officers and Access Managers in ensuring all request data is managed properly.
Job description
Full job description attached (see below).Person specification
About you
This role requires you to have good decision making and communication skills, as well as the ability to organise a potentially heavy, sensitive and demanding workload, working to tight deadlines. Some cases may be complex and/or of a highly personal and sensitive nature, which will require careful handling and escalation. You will therefore need to be flexible, organised and motivated in your approach to meet the demands of this role.
Join us here in beautiful Kew, just 10 minutes� walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include a pension and flexible working, as well as discounts with local businesses ( beauty salons and bars). We also offer wellbeing resources ( on-site therapists) and have an on-site gym, cafe, shop and staff bar.
A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances.
How to apply:
If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.
If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page.
You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.
Essential criteria:
Demonstrate the ability to carry out research into records, analyse contents and summarise findings clearly and conciselyDemonstrate ability to make decisions, using sound judgement, escalating issues as requiredExcellent team working skills and flexibility in approach to workDemonstrate high standard of communication, both written and verbal, with an excellent attention to detailExperience of working to tight deadlines and ability to work well under pressureDemonstrable experience of ICT skills including working with Microsoft Office (Word, Excel etc.)Benefits
Alongside your salary of �27,000, The National Archives contributes �7,290 towards you being a member of the Civil Service Defined Benefit Pension scheme. Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development.Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at ;
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