Customer Service Advisor

6 months ago


London, United Kingdom Access Fertility Full time

French or Spanish language skills (desirable)

We are looking for a driven and confident individual to join our team working in a high-profile fertility industry. At Access Fertility we value our staff and respect that they have a life outside of work. Our culture encourages work life balance and a work hard/play hard attitude

**The role**

This exciting role is at the heart of our service. The duties include:

- Informing patients about their options with Access Fertility and what programmes are available via phone.
- Assisting the patient through the enrolment process and helping them with anything they need along the way
- Excellent time management skills along with a superb telephone manner.

**Who are we?**

Access Fertility is the first, largest and most trusted provider of IVF Refund & Multi-Cycle Programmes in the UK. We work with more than 60 partner fertility clinics to offer patients the chance to fix the cost of IVF treatment, make savings and receive a refund if they do not have a baby.

**Who we are looking for**

This role would suit anyone who has excellent customer service skills. An interest in healthcare and experience using Microsoft office packages is essential. Previous experience, while helpful, is not required as full training will be provided. Fluent language skills in French or Spanish is desirable but not mandatory. Positivity is a must

Our team follow a hybrid model with the team attending the office once per week to our office in Farringdon, London then working remotely for the rest of the week. However we are happy to consider applicants nationwide that may need to work remotely on a permanent basis.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you have proven experience of multi-tasking?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

**Language**:

- any other languages? (preferred)

Work Location: Hybrid remote in London, EC1V 4LY



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