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Customer Service Advisor

3 months ago

London, United Kingdom Access Fertility Full time

We are looking for a driven and confident individual to join our team working in a high-profile fertility industry. At Access Fertility we value our staff and respect that they have a life outside of work. Our culture encourages work life balance and a work hard/play hard attitude

The role

This exciting role is at the heart of our service. The duties include:

- Informing patients about their options with Access Fertility and what programmes are available via phone.
- Assisting the patient through the enrolment process and helping them with anything they need along the way
- Excellent time management skills along with a superb telephone manner.

Who are we?

Access Fertility is the first, largest and most trusted provider of IVF Refund & Multi-Cycle Programmes in the UK. We work with more than 60 partner fertility clinics to offer patients the chance to fix the cost of IVF treatment, make savings and receive a refund if they do not have a baby.

Who we are looking for

This role would suit anyone who has excellent customer service skills. An interest in healthcare and experience using Microsoft office packages is essential. Previous experience, while helpful, is not required as full training will be provided. This role requires a good standard of spoken and written English.

We have a team in the UK and in Spain. Our team in the UK are currently following a hybrid model with the team attending the office twice a month. Our office is based in Farringdon, London and there is remote working for the rest of the time.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

**Language**:

- German (preferred)
- French (preferred)
- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, EC1V 4LY

Reference ID: PA160524