Customer Success Manager 8 months FTC

4 weeks ago


Newcastle upon Tyne, United Kingdom Sage Full time
Job Title

Customer Success Manager 8 months FTC

Job Description

Hi I'm Pippa, and I might be your future manager My leadership style is built on trust, respect, and providing meaningful support to every member of the team. I believe people do their best work when they feel valued, empowered, and encouraged to be their authentic selves at work.

In our team, you'll find a collaborative environment where your ideas are celebrated, your voice is heard, and your professional growth is a priority. If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we'd love to hear from you

' :

•Someone who understands how finance teams operate and can empathise with their challenges.
•A problem solver who's comfortable having in-depth conversations with CFOs and senior finance leaders
•A strategist who can build meaningful, long-term plans to help customers achieve their goals using Sage's tools and innovations.
•A collaborator who thrives in a supportive, team-oriented environment.

If you're ready to join a team that truly cares for both its customers and colleagues and you're excited about helping businesses thrive, we can't wait to meet you

This is a hybrid role - three days per week in one of our location hubs

Key Responsibilities

•Build Partnerships: Develop trusted relationships with key stakeholders to align Sage solutions with customer goals.
•Customer Success Planning: Create tailored success plans to guide customers toward achieving their objectives using Sage Intacct and Marketplace Partners.
•Achieve Results: Meet and exceed team KPIs while driving measurable customer outcomes.
•Mentor and Coach: Share knowledge and train team members to improve performance.
•Boost Satisfaction: Enhance customer satisfaction and NPS while fostering advocacy.
•Lead Initiatives: Implement improvements to enhance team efficiency and consistency.
•Share Expertise: Conduct workshops and create content to support customers and colleagues.
•Advocate for Customers: Represent customer needs to product teams and share product updates to drive engagement.
•Manage Relationships: Oversee mid-market and strategic customer accounts to ensure value.
•Resolve Issues: Work with teams to address escalations and customer success queries promptly.
•Encourage Engagement: Strengthen customer connections through events and communication.
•Mitigate Risks: Identify and address renewal risks to maintain retention.
•Handle Renewals: Lead complex renewal negotiations for beneficial agreements.
•Guide Journeys: Support customers post-implementation to ensure long-term success.

• Competitive base salary and commission structure
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working

Function

Customer Operations

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

Advert

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

  • Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Customer Success Manager 8 month FTC Job Description Our team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you're passionate about customer success, have a deep understanding of how finance...

  • Accounts Clerk

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Curo Services Full time

    Job Description Accounts Clerk - Credit Control & Cash Allocation - 8 Months FTC - (RL7613) Job Title - Accounts Clerk - Credit Control & Cash Allocation - 8 Months FTC Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £26-£28.5K Per Annum Benefits - Excellent Benefits Reference - RL7613 The Client - Curo are Partnering with a Global...


  • Newcastle upon Tyne, United Kingdom ENGIE Full time

    Requisition ID: 22099- Location: Newcastle, GB, NE6 2HL**Exciting Opportunity: Customer Service Advisor (12-Month FTC) in Newcastle** **About Engie** ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and...


  • Newcastle upon Tyne, United Kingdom Arctic Wolf Full time

    About Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterised by doubling our sales and employee numbers for five consecutive years, have made us...


  • Newcastle upon Tyne, United Kingdom Evelyn Partners Full time

    Job DescriptionWe’re seeking a talented AML Remediation Officer to join our team in Newcastle upon Tyne, which is responsible for Remediation on a 6 month FTC contract. This is a great opportunity to work on a big project and gain further experience within AML/KYC and remediation processes. As AML Remediation Officer, your responsibilities will include...


  • Newcastle upon Tyne, United Kingdom The Green Recruitment Company Full time

    Customer Success Manager - REMOTE - Salary + Commission dependent on experience - Renewables and SustainabilityCompany OverviewThe Green Recruitment Company are working with an energy and environmental consultancy. They are committed to transforming the energy landscape by delivering straightforward, sustainable, and actionable solutions that create lasting...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time

    About the Role We're seeking a seasoned Senior Customer Success Strategist to join our team in Newcastle, UK. This is an exciting opportunity for a skilled professional to drive customer success and growth at Sage. Job Overview As a key member of our Customer Operations team, you'll work closely with customers to understand their needs and develop tailored...


  • Newcastle upon Tyne, United Kingdom SnooprID Ltd Full time

    About The Company:My client is a leading SaaS provider dedicated to delivering innovative cyber solutions that empowers both upper Mid-Market & Enterprise customers to achieve their goals. They pride themselves on a strategic and customer-centric approach, striving to foster long-lasting partnerships with their Tier one International base of customers. As...

  • Credit Controller

    6 months ago


    Newcastle upon Tyne, United Kingdom TotalEnergies Full time

    Furthermore you will be a team player who can communicate effectively with clients and colleagues with logical problem solving abilities. The team are responsible for collection & management of debt on the SME Account ledgers and is Individually responsible for a defined portfolio of accounts, split by customer type & sector. **Role Details**: **Salary: Up...


  • Newcastle upon Tyne, United Kingdom allego Full time

    This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...


  • Newcastle upon Tyne, United Kingdom Atria Full time

    **About Atria** Atria is often customised through configuration, scripting and integration to meet the needs of individual service providers and their customers. In our larger customers, Atria can be managing 30,000+ users across 5-10,000 customers and is a critical part of day to day operations. Atria provides out of the box management capability for -...


  • Newcastle upon Tyne, United Kingdom GoReport Full time

    What you will doAs a Customer Success Executive, you are a key and integral part of the GoReport Customer Success team. Your role is to ensure our customers are successful in achieving their desired outcomes when adopting the GoReport solution. To achieve this, you will be responsible for;Technical Advising & Delivery of Bespoke ImplementationsScoping and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time

    We are seeking a seasoned Customer Success Director to lead our team in delivering exceptional customer experiences.About the RoleThis is a hybrid role with three days per week spent in one of our UK location hubs. As a key member of our Customer Operations team, you will be responsible for driving customer success and satisfaction across our mid-market and...


  • Newcastle upon Tyne, United Kingdom Revolent Full time

    **Customer Success Specialist** **Strategic Objectives** - Build a strong community of engagement, trust and compliance with revols in our most strategic clients. - Provide structured feedback aligned to customer goals to support Customer Success Managers as part of monthly leadership meetings and QBRs - Ensure Customer Success have a true picture of Revol...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Trimble Full time

    About the RoleWe are seeking a highly motivated and experienced Global Customer Success Strategist to join our team in Newcastle Upon Tyne. As a key member of our Customer Success department, you will be responsible for guiding customers through the complete customer life cycle, empowering their success, and ensuring a high level of customer engagement and...


  • Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    The Company: I am delighted to be working exclusively with this educational organisation based in the North East looking to recruit a Marketing and Communications Officer on a 12 month FTC. This is an extremely varied and diverse role that will provide you with the opportunity to build strong communication skills, develop your copywriting technique and...


  • Newcastle upon Tyne, United Kingdom Partnerize Full time

    **Who We Are**: The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control. **Why Join Us?** Our commitment to...

  • Project Manager

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Superdrug Full time

    Why Superdrug?Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best...


  • Newcastle upon Tyne, United Kingdom Lux Sales Consulting Full time

    About the Company Exciting opportunities to join our remote team at Lux Sales Consulting. We're looking for A-players who are ready to take on a high-paced and intense sales environment. I'll discuss the must-haves for the role, the potential for high commissions, and the chance to work with financial advisors and insurance agents.Responsibilities People...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time

    Hybrid Customer Success Lead Job Description We're seeking an accomplished Hybrid Customer Success Lead to join our team in Newcastle, UK. As a key member of our Customer Operations team, you'll drive customer success and growth through strategic planning and execution, while working in a hybrid environment that balances flexibility and collaboration. Job...