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Performance and Communications Lead

2 months ago

Llandrindod Wells, United Kingdom Animal and Plant Health Agency Full time

Job summary

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.�

Are you able to adapt to changing demands, working flexibly and accurately?

Do you have a passion for internal communication and employee engagement?

Are you passionate about using evidence, data and research to improve reporting and delivery?

We are seeking a driven and motivated individual to join our team as a Performance and Communications Lead within the Animal and Plant Health Agency (APHA) Wales Service Delivery Directorate, and can�t wait to hear from you

Job description

The Animal and Plant Health Agency (APHA) Wales Service Delivery Directorate delivers animal health and welfare statutory requirements across Wales on behalf of Welsh Ministers, working closely with Welsh Government Office of the Chief Veterinary Officer (OCVO) policy teams.

Responsibilities include, but are not limited to:

Performance

Analyse and interrogate Monthly Balance Score Card (BSC), Quarterly BSC, and Key Performance Indicators (KPIs). Review Wales Field Delivery (WFD) profiles working in collaboration with Central Performance Team and Delivery Group (DG) leads to ensure profiling remains accurate.Implement, monitor and review improvement plans to address Red or Amber scores within Wales.Identify ways of working with APHA�s Central Service Centres (CSC�s) to ensure accurate capture of Management Information (MI) data relating to WFD performance.Providing local leadership and acting as our focal point for outbreak management information (MI) through interrogation of National Disease Control Centre (NDCC) MI reports and auditing National Disease Outbreak Management System (NDOMs), working in partnership with Forward Operating Base (FOB) Data Entry, Records Management and NDCC MI teams.Working closely with team leaders and DG leads to embed proactive performance reporting; identifying risks, impacts to delivery timely.Identify areas within the local reporting processes which require continuous improvement working with central performance team to improve accuracy and utilisation of data.

Communications

Support on the strategy, coordination and evaluation of stakeholder engagement across Wales.Support WFD managers and senior leaders on employee engagement, assisting with analysis of Civil Service People Survey engagement results and providing guidance and initiatives for the future.Work with colleagues across the business to develop content that engage and inform a target audience. This includes collaborative working with DEFRA, Welsh Government and APHA Communications, Central Disease Control Centre (CDCC) and local teams across Wales and GB.

Person specification

The following criteria is essential for the role:

Passionate about using evidence, data and research to improve reporting and delivery.Ability to deliver at pace, managing competing priorities and changing deadlines.Experience within an internal communication/communications function, using a range of digital tools and communication channels to engage and inform employeesFamiliar with best practice standards for writing clear and accessible content.

Learning and Development�

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.�

In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.

Workplace arrangements

This role is based in Wales and the successful applicant will be required to work from the locations advertised. � � �

Travel will be required to attend training courses, workshops and meetings within GB to meet business requirements.

Languages

Must have demonstrable skills in written and spoken English to enable effective communication about relevant topics with stakeholders and colleagues

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and InfluencingDelivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

As part of the interview process, you will be requested to deliver a brief presentation based on a scenario related to the communication of key messages. Complete details will be provided to you prior to the interview.

Benefits

Alongside your salary of �32,136, Animal and Plant Health Agency contributes �9,309 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Further benefits offered also include:�

A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.���An extensive range of learning & professional development opportunities tailored to your role.���Access to a range of retail, travel and lifestyle employee discounts.� �Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.��Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.��

These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail.�