Service Desk Engineer

4 weeks ago


Somerset, United Kingdom Global Technology Solutions Ltd Full time

We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.

This role will be hybrid working.

Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle
Salary: GBP30,000 p.a + benefits
Working Hours: 37.5hrs between 7:30 - 22:00
Certifications: ITIL Foundation, Microsoft (Desirable)

Responsibilities:
* Provide remote Technical Support with occasional customer visits
* Provide assistance by phone, email and/or using a ticket management system
* Update the internal knowledgebase with issue resolution details
* Mentor and assist junior team members

Skills & Experience
* Good communication, documentation and customer service skills
* Experience of supporting the following:
* Microsoft server operating systems
* Microsoft Exchange
* Microsoft Active Directory
* VMware and/or Microsoft Hyper-V (VMware preferred)
* Microsoft Office 365
* Veeam Backup & Replication
* Microsoft Windows Desktop Operating Systems
* Experience of working in a busy MSP environment
* Experience of configuring and supporting network devices such as Firewalls and Switches
* Good understanding of principles of ITIL Framework

Technologies & Experience
* Veeam Cloud Connect
* Microsoft Remote Desktop Services
* Citrix XenApp/XenDesktop
* Veritas (Symantec) Backup Exec
* Symantec Endpoint Protection
* Fortinet Firewalls
* HPE/Dell SANs
* HPE Server Hardware & Switches
* Office 365 Migrations
* N-Able RMM
* PowerShell Scripting
* Citrix CCA
* Microsoft MCP
* Knowledge of iOS and Android devices

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.


  • Service Desk Manager

    1 month ago


    Bath, Somerset, United Kingdom White Horse Employment Full time

    White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...


  • Bath, Somerset, United Kingdom White Horse Employment Full time

    Job Description White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other...

  • Service Desk Manager

    1 month ago


    Bath, Somerset, United Kingdom White Horse Employment Full time

    White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...

  • Service Desk Manager

    1 month ago


    Bath, Somerset, United Kingdom White Horse Employment Full time

    White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...

  • Service Desk Manager

    1 month ago


    Bath, Somerset, United Kingdom White Horse Employment Full time

    White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...


  • Bath, Somerset, United Kingdom IO Associates Full time

    We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund...

  • Desk Host

    4 weeks ago


    Somerset, United Kingdom O.C.S. Full time

    About The Role*** We are currently recruiting for Desk Hosts to work within Bristol International Airport. - Working on a permanent basis between Monday and Sunday 5 shifts on, 3 shifts of which would be 3 early shifts, 5.00am - 2.00pm and 2 late shifts 2pm - 10pm.- You will need to be fully flexible for this position.- The role can be physically demanding...

  • Service Desk Analyst

    4 weeks ago


    Weston-Super-Mare, Somerset, United Kingdom Randstad Technologies Recruitment Full time

    Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL ...


  • Bath, Somerset, United Kingdom Rotork Full time

    This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this...


  • Weston-Super-Mare, Somerset, United Kingdom Randstad Technologies Recruitment Full time

    Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL ...


  • Bath, Somerset, United Kingdom Rotork Full time

    Job Description Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the...


  • West Harptree, Somerset, United Kingdom Moon Executive Search Full time

    Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT...


  • Whitchurch, Bath and North East Somerset, United Kingdom Moon Executive Search Full time

    Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT...

  • Service Desk Analyst

    4 weeks ago


    Weston-Super-Mare, Somerset, United Kingdom Matchtech Full time

    We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare If your skills, experience, and qualifications match those in this job overview, do not delay your application. The team is pivotal in supporting technology projects and services...


  • Somerset, United Kingdom Global Technology Solutions Ltd Full time

    We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: GBP30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 -...

  • Service Desk Analyst

    3 weeks ago


    Weston-Super-Mare, Somerset, United Kingdom Matchtech Full time

    We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furthermore,...

  • Gas Engineer

    2 days ago


    Taunton, Somerset, United Kingdom British Gas Service & Repairs Full time

    On top of this youll be eligible for overtime and be given a company van, fuel card and state of the art tablet & smart phone. As a British Gas Engineer, you will be responsible for the service and repair of gas appliances and central heating systems, working with our domestic customers to keep them warm and safe. Electrical knowledge essential, including...

  • Commercial Fire

    1 month ago


    Bath, Somerset, United Kingdom Infinity Resource Solutions Full time

    Fire and Security Engineer £To attend & undertake periodic maintenance of Security, Fire , CCTV & Access Control Systems to the relevant standards (BAFE & NSI). Clear and concise communication with the service desk regarding customer issues. All paperwork/electronic reporting to the service desk carried out promptly. Ensure adherence to all Company Policies...


  • SOMERSET, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Medical Field Service Engineer A competitive salary plus benefits - outlined below!Who is the company?An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices.What is the role?As a Field Service Engineer you will be required to service and repair medical equipment found within NHS hospitals. Key...

  • Service Engineer

    2 days ago


    Somerset, United Kingdom Ernest Gordon Recruitment Limited Full time

    Service Engineer (Agricultural) £16ph - 18ph + Mon-Fri + Company Car + Progression + Health and Wellbeing programme + On-site Parking + Overtime Available + Extensive Training Available Somerset ***We welcome applicants from Construction, Plant, and Military backgrounds*** Are you an engineer with an agricultural, plant or military background looking to...