Service Desk Manager
1 month ago
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins.
The role will be very people-focused and you will act as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly.
Key Skills/Experience:
- At least 5 years experience managing a Service Desk in a large organisation.
- Demonstrable experience in maturing a Service Desk function
- Experience with coaching and mentoring team members in different roles with differing skill levels.
- Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI)
- Knowledge and experience of the ITIL IT Service Management Framework
- Experience in the management and configuration of Service Management Toolsets (ZenDesk)
- Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001)
- Experience in writing business proposals (e.g. justification for additional headcount).
- Experience in budgetary process and procedure.
Please apply for more information
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Service Desk Manager
4 days ago
Bath, Somerset, United Kingdom White Horse Employment Full timeJob Description White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other...
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Service Desk Manager
1 month ago
Bath, Somerset, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...
-
Service Desk Manager
1 month ago
Bath, Somerset, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...
-
Service Desk Manager
1 week ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are...
-
Service Desk Manager
4 weeks ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service management...
-
Service Desk Manager
1 week ago
Bath, United Kingdom White Horse Employment Full timeJob DescriptionWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other...
-
Service Desk Manager
1 month ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service management...
-
Service Desk Manager
3 days ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are...
-
Service Desk Manager
1 week ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service...
-
Service Desk Manager
1 month ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service management...
-
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Service Desk Team Lead
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Bath, Somerset, United Kingdom Rotork Full timeJob Description Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the...
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Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
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Bath, United Kingdom Rotork Full timeJob DescriptionJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the...
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Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
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Service Desk Team Lead
4 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
