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MOT Product Specialist
1 month ago
Job summary
Do you thrive in a constantly evolving environment?
Are you someone who enjoys working collaboratively with different business areas?
Would you love to work somewhere where you can make a difference?
If so, we are looking for dedicated MOT Product Specialist's to join us at the Driver and Vehicle Standards Agency (DVSA), and we�d love to hear from you.
Job description
As an MOT Product Specialist, you will work within the MOT Testing Service Policy Team. You will play a key role in the MOT Service Management Team to ensure that all elements of the MOT services meet legislative, customer, stakeholder and DVSA needs.
You will provide support and advice to DVSA staff, our customers, and stakeholders on MOT policies and procedures. You will also play a key role in to developing and integrating new policies and procedures to improve the service.
You may also be required to work as a subject matter expert within our digital teams to deliver MOT related digital products, training will be provided to assist them to do this.
We put user needs at the heart of what we do, the role holder will need to understand views from numerous and sometimes differing perspectives while remaining creative with solutions. Part of the Policy Digital & Data directorate, MOT has a large digital element to it and is a top 75 service on �
Responsibilities include, but are not limited to:
Work with the Product Managers to develop MOT products and policies from inception through to implementation and if necessary, closure. Analyse product data and information to highlight the benefits of changes by outlining costs, benefits, risks, and potential responses to each, seeking input from stakeholders to inform decision making and help build engagement.Work with the policy manager and service owner to maintain backlogs of work in line with user needs, help to articulate these backlogs in the form of roadmaps and service plans across DVSA and externally.Ensure clear articulation of what is required from operational delivery and digital delivery teams which will include setting technical standards, quality expectations, test procedures, policies and service levels.Participate proactively in meetings that will include senior managers from both internal and external stakeholder groups.For more information about the role and responsibilities please see the attached
Person specification
We are seeking talented individuals who are prepared to challenge. You have the ability to handle periods of change and can recognise the benefits of promoting a change culture amongst colleagues.
You have knowledge of techniques for understanding user needs.�For example: Interpreting user feedback, analysing survey responses, data analysis and the ability to understand the environments our users operate within.
You have proven organisational and planning abilities and you can effectively prioritise your workload to maximise efficiency. You are an effective problem solver and efficient at making positive decisions.�
You have excellent communication and interpersonal skills with the ability to build positive working relationships and work with others to achieve results, with the ability to lead on the delivery of pieces of work and projects.
You have the expertise and confidence to represent the policy team and the Agency, providing effective insight and influence to a variety of stakeholders and customers. You can successfully explain policy and standards.�
Additional Information
This role can be based in Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
There will be an element of UK travel associated with this role, with some overnight stays. The ability to travel is essential.
Limited travel in Europe may be required.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
There may be an occasional requirement to work late evenings or weekends to support service improvement activities � you will be paid overtime/granted TOIL to cover this work as agreed.�
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.�
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.�
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We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.�
We�re working hard to:��
Make roads safer.Improve services for our customers.Make road transport greener and healthier.Harness the potential of technology and data.Grow and level up the economy.To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our .�
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and InfluencingManaging a Quality ServiceMaking Effective DecisionsSeeing the Big PictureWorking TogetherBenefits
An environment with flexible working options where we encourage a great work-life balanceExceptional pension with an employer contribution of an average of 27%Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 308 Bank Holidays plus an additional Privilege Day to mark the King�s birthday�Latest IT and Tech devices�A culture encouraging inclusion and diversity with a range of staff communities to support all our colleaguesExcellent learning and development tailored to your role including paid apprenticeships up to Masters levelWide range of discounts schemes on high street namesEmployee assistance program for health and wellbeing�Cycle to work scheme and Gym membership offersFor more information see�
