Programme Manager

1 month ago

Manchester, United Kingdom dunnhumby Full time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a Programme Manager who expects more from their career. It's a chance to extend and improve dunnhumby's Price and Promotions department. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.

Joining our team, you'll work with world class and passionate people to own and shape the direction of a significant area of value, whilst operating across multiple domains, defining contexts & boundaries and articulate why behaviour should live in a given context.

Roles and responsibilities:
  • Collaborate with client directors, engineering, and product leaders to translate client needs into programme deliverables.
  • Develop and manage programme plans for key client initiatives, ensuring alignment with client priorities and deliverables.
  • Oversee programme timelines, dependencies, milestones, and governance processes across multiple agile delivery teams, squads, and functions involved in client initiatives.
  • Ensure continuous value delivery and client satisfaction by aligning programme efforts with strategic objectives.
  • Identify, escalate, and mitigate risks and issues to ensure programme success and client value realisation.
  • Manage and coordinate communication with client stakeholders at all levels, providing regular programme status updates, highlighting progress, risks, and key decisions required.
  • Oversee programme budgets, expenditures, and financial reporting for client-funded initiatives.
  • Facilitate cross-functional collaboration, alignment across engineering, product, and other teams contributing to client initiatives.
  • Champion programme management best practices, tools, and processes within the organisation, identifying opportunities for continuous improvement to enhance programme delivery and client value.
  • Incorporate the OKR into programme management practices, facilitating OKR planning, tracking, and review cycles to ensure alignment with organisational and client goals.

What we expect from you:
  • Proven track record in leading complex programmes involving cross-functional teams and external clients.
  • Deep understanding of agile methodologies and experience integrating them into programme management frameworks.
  • Hands-on experience with agile project management tools like Jira and familiarity with DevOps metrics/tooling (DORA metrics).
  • Strong stakeholder management and communication skills
  • Demonstrated risk mitigation, issue escalation, and decision-making abilities to ensure programme success and client satisfaction.
  • Comprehensive knowledge of programme management best practices and continuous process improvement.
  • Understanding of OKR methodology and experience in facilitating OKR planning and review cycles
  • Strong leadership skills to foster collaboration, drive a customer-centric culture, and uphold organisational values
What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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