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Associate Product Manager
2 months ago
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
This is an exciting time to join us with the opportunity toenhance products through identifying & documenting requirements where you will becontributing to design, executing business acceptance testing & supporting workarounds.
You will be responsible for
Managing colleague help tickets that are triaged to tier 2 in a timely manner, providing feedback to tier 1 agents to increase their knowledge, end users to stop tickets being raised and product teams for product improvements. Consulting with Product Owners to understand the strategy & providing or suggesting solutions. Supporting Product Managers by attending meetings & liaising with the relevant teams e.g. policy, reward, other product areas, to ensure work plans are understood & requirements are gathered. Documenting the current processes & product design principles. Identifying opportunities or mechanisms to support smooth delivery of routines, increasing efficiency & understanding, reducing queries & administration & streamlining procedures. Reviewing or writing test scripts, feeding back any gaps or opportunities for improving ways of working. Carrying out structured & ad hoc testing, raising defects on JIRA, understanding root cause of issues identified & putting improvements in place to reduce re-occurrence. Supporting with identifying, tracking, managing & resolving current issues / defects. Championing the landing of product changes through writing, maintaining & updating colleague help guides, executing manual workarounds as short-term solutions, gathering feedback from end users & measuring effectiveness of change against product OKR's. Continuously developing own professional learning and capability, utilising training, networks & latest thinking in this field. Following our Business Code of Conduct and always acting with integrity and due diligence.
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You will need
Good planning, organising and prioritisation Customer focused with good stakeholder management Good knowledge of product management & life cycle, document writing, confident using Word, Excel, PowerPoint, Jira.
What's in it for you
We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
Colleague bonus scheme Holiday starting at 25 days plus a personal day (plusBank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution LifeAssurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern -combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.
