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Lead User Researcher

3 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time
You will oversee research activities within Retirement Services, , ensuring best practices are defined and followed, and high-quality research is delivered. You'll influence research strategy at both the organisational and program levels, promoting diverse user research methods to address user needs effectively.

In addition, you'll mentor and support other User Researchers, helping them to grow as practitioners and deliver top-tier research services. You will advocate for user-centered design and champion its value within the department.

Your responsibilities will include but are not restricted to, the following:
  • Plan programmes of research and identify appropriate research strategies aligned with program and product roadmaps.
  • Ensure user research across Retirement Services is efficient, effective and aligned to standards and the quality expected to meet the department's strategic vision.
  • Work together and collaborate with other senior roles within the department and project teams to provide project direction, championing standards and insights derived from user research. Influence other roles during the decision making process to ensure user research needs are considered throughout.
  • Support and lead teams in examining and understanding research data and synthesising findings. Drive prioritisation of actions from research and ensure these are fed into the program back log.
  • Maintain knowledge of the latest best practice methods and approaches to be used in your field, using it to provide leadership and expertise. Additionally, encourage and support the use of innovative and creative approaches within the practice.
  • Advise, negotiate and share with other areas of the department appropriate resource allocation for User Researchers, acting as a Subject Matter Expert on resource requirements to deliver success.
  • Be an advocate within the department for user needs and understanding the business drivers behind the digital products and service offering, creating and nurture a culture of user centric design. Ensure that programme decision making, and design rationale is based on user needs to make things clearer and simpler.
  • Proactively collaborate and build relationships with stakeholders in DWP, across government and relevant outside bodies and policy makers, to shape the service vision and priorities.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line withessential criteriabelow:
  • Extensive experience as a User Researcher or appropriate experience of other fields of research. Extensive understanding of research ethics, safeguarding and data management.
  • Proven experience building and leading a research team and expert understanding of different research methods.
  • Strong analytical ability to identify patterns and connections in research outcomes.
  • Expertise in designing, facilitating, and analysing a wide range of research using a variety of methods to build a rich picture of users.
  • Expertise in user centred design practices and embedding them into an agile workflow.
  • Experience of advocating for inclusive practices - conducting research that includes all kinds of users.
  • Experience in building skills and capability successfully in large, complex public or private sector organisations.

If you would like to learn more about the role, please contact Felicity.smith@dwp.gov.uk.

Benefits

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:
  • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
  • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
  • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
  • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
  • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
  • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
  • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Pay for this role is from 69,869 to 77,740.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1250 words. Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line withessential criterialisted inthe Person Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in theessential criteria that are listed in the Person Specification.

You will be asked to do a (10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.

Interviews will take place from early-September 2024. Interview dates to be confirmed.

To help you prepare and settle into the interview you will be sent the interview questions in advance of the interview, at least 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and abilities. Candidates may be asked further probing questions if their response is deemed to require further information to determine suitability for the role.

Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance.

Further information

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .