People Centre Manager

Found in: Talent UK 2 C2 - 2 weeks ago

London, United Kingdom UK Civil Service Full time

Job summary

We are currently seeking a�People Centre Manager�to lead our dynamic team in delivering exceptional services. As the People Centre Manager, you will play a pivotal role in shaping our organization�s success. Your key responsibilities include providing strong leadership and line management, managing team performance, and building robust relationships with internal and external stakeholders. Additionally, you will oversee accurate payroll transactions and drive excellent customer service. Your commitment to diversity and inclusion within the team and organization will be crucial. If you are passionate about leading teams, driving excellence, and making a positive impact, we encourage you to apply�

Job description

As a People Centre Manager, you will be responsible for leading the team, ensuring the end-end operational delivery of all people services such as onboarding, new joiners, transfers, leavers and all HR enquiries and transactions. Additionally, alongside other Operations Managers, you will be expected to take ownership of continuous improvements such as process reviews and digital enhancements.� You will report directly to the HR Operations Manager and manage a team of HR Advisors.� The People Centre Team are the first point of contact for Ofgem employees and line managers seeking HR and policy advice across a range of people subjects.

Person specification

Key Responsibilities

Provide inspirational leadership to the HR Shared Services team, fostering a culture of continuous improvement and excellence.Monitor team performance against service level agreements and key performance indicators, implementing strategies to enhance productivity and service quality.Continuously identify and implement process improvements within the People Centre function to increase efficiency and improve the employee experience.Act as the primary point of contact for internal stakeholders, ensuring their HR service needs are met and managing expectations effectively.Ensure all HR processes comply with legal and regulatory requirements, as well as internal policies and procedures.Champion the development and upskilling of team members, promoting a learning environment that supports career progression.Demonstrates effective diversity and inclusive team management within their team and the wider organisation.

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Key Outputs and Deliverables

Lead, Manage and develop the People Centre team to carry out all people related transactions in an effective and timely manner, ensuring adequate cover arrangements are in place during peak periods/holidays.Driving excellent customer service, developing, leading, and maintaining collaborative work processes that put the customer first.Build strong relationship with the business, respond proactively to escalated HR issues from the team or business and work closely with the wider HR team and Finance.Manage the timely and accurate payroll transactions each month.

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Key Stakeholder Relationships

Internal

Head of People ServicesHRBP�sPayroll TeamSystems and DataTalent Aqusitions

External

Government Departments

Essential Criteria

Proven recent experience of leading within a shared service environment to deliver an exceptional customer experience. (LEAD)Proven ability to work in a fast pace, target driven environment against KPI�s and SLA�s (LEAD)Proven ability to prioritise conflicting priorities, anticipate issues, respond quickly to emerging people matters and develop innovative solutionsEvidence of developing and implementing innovative process and systems to enhance service delivery.�

Desirable Criteria

Knowledge of HR process and policy�sPrevious experience using HRIS System (iTrent)

Behaviours

We'll assess you against these behaviours during the selection process:

LeadershipManaging a Quality ServiceChanging and ImprovingMaking Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

Please refer to the Candidate Pack and Role Profile attached for full details.Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

Alongside your salary of �32,498, OFGEM contributes �8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

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