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DIO - Ministry of Defence Guard Service - Area Operations Manager

3 months ago


London, United Kingdom UK Civil Service Full time

Job summary

Do you want a career where you can make a real difference? Join the Ministry of Defence Guard Service (MGS) to protect Defence from threats such as crime, terrorism, espionage, and sabotage by providing the highest quality of security services through professionalism, excellence, and trust.

We are looking for a Security Area Operations Manager to join our Gold Standard Security Service and play a crucial role to the business requiring resilience, alertness, and organisational skills. Due to the nature of the role and its high-profile locations, it is essential that our Security Operations Manager has a strong work ethic, great teamwork, customer service, communication, and management skills. We are looking for individuals who are willing to go above and beyond to support and manage security operations across the Defence estate. If you can demonstrate this from past or current experiences, we want to hear from you and see this detailed in your CV.

This position is advertised at 37 hours per week.

Job description

The Ministry of Defence Guard Service (MGS) provides high quality security services at over 170 MOD sites across the United Kingdom. The MGS has guarded the Defence Estate for over 30 years including high profile locations such as MOD Main Building in London, Whitehall and His Majesty�s Naval Bases at Portsmouth, Devonport, and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the Defence estate and personnel from crime, terrorism, espionage, and sabotage threats.

The MGS has over 2,700 employees and is part of the Defence Infrastructure Organisation (DIO). MGS Security Officers are often the first point of contact for employees, visitors and contractors on sites and we pride ourselves on our professional, customer-focused culture. Behind our operational workforce is a range of head office roles which support our security professionals to develop and execute the organisations strategy, managing its budget and resources, leading, and developing our staff, maintaining relationships with stakeholders, monitoring and evaluating our performance and identifying new opportunities.

All are working towards our Vision to be recognised as an outstanding provider of security services and our five Values underpinning this Vision include:

Integrity � Always do the right thing. Respect yourself and others. Treat people fairly.Vigilance and Preparedness � Keep careful watch for risks and incidents. Be ready to act.Professionalism � Know the job thoroughly. Seek continuous improvement. Maintain high standards.Helpfulness - Always be ready to assist people. Leave a lasting positive impression.Teamwork � Working with colleagues who are collaborative, respectful, open and trustworthy, who are passionate about excellence and protecting Defence.

There are plenty of opportunities for development, access to funded professional qualifications and specialist training. We are a growing organisation with opportunities to progress your security careers and if you align with our Values, we�d love to hear from you

Working Pattern:�

This is a flexible working position at 37 hours per week. The successful candidate will be required to work from site 3 days per week. The exact working pattern will be explained in full during the interview.

If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at��

Person specification

As the Area Operations Manager for MGS Area 1, you will have approximately five Operational Managers as direct reports, assisting you with the operational requirements at the units where MGS Security Officers are based. Your main responsibility is to lead in all aspects of operational delivery for your Area of Responsibility (AoR) ensuring the required security tasking is delivered to a high standard and visiting these sites on a regular basis which may include overnight stays.

The key duties are as follows:

Responsible for leading audit and assurance throughout the MGS footprint to support and maintain the National Security Industry (NSI) Gold Standard.Maintaining an appropriate level of visibility within the AoR and implement good communication regimes.Deal promptly with complaints and HR casework, ensuring all Operational Managers (OMs) are following MOD Policy in taking care of absence, recruitment, complaints, and misconduct.Review and authorise unit Joint Business Agreements (JBAs) and working patterns/rosters within AoR on an annual basis.Ensure that accurate and efficient use is made of the Department's resources by implementing and conducting an effective system of audit and assurance including the accuracy of performance and output returns.Ensure service delivery is maintained at agreed levels and provide regular assurance to the Regional Manager by communicating with OMs and reviewing the information entered on the Performance and Operational Reporting Tool (PORT) and operational output returns.Maintaining operational output returns and continual maintenance of the Multi Tracking Tool (MTT) on a weekly/monthly basis.Ensuring effective Employee Relations within AoR, engaging, and working with the recognised Trades Unions, involving, and consulting with them as appropriate.There is an on-call process that covers the Regional Operational Area, this is an additional task that is optional to the successful candidate.

Licences

Full UK Driving Licence Required - (Driving Licence must be held at point of application and be in date).

Behaviours

We'll assess you against these behaviours during the selection process:

LeadershipCommunicating and InfluencingChanging and ImprovingMaking Effective Decisions

We only ask for evidence of these behaviours on your application form:

LeadershipCommunicating and Influencing

Benefits

Alongside your salary of �35,290, Ministry of Defence contributes �9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme.

We enable our people to work at the right place, with the right people, at the right believe that if we look after our people, they will be passionate about delivering great things for our customers.�

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

A�with an average employer contribution of 27%.A generous Annual Leave allowance.Ability to roll over up to 10 days annual leave per year.Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments.Special Paid Leave for volunteering up to 6 days a year.Enhanced maternity, paternity, and adoption leave.Employee Assistance Programme to support your wellbeing.Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and Cafeterias and Shops.Blue Light and Defence Discount Cards

Learning & Development

Professional and Personal Development of skills.Access to thousands of training courses through Civil Service Learning and Defence Learning Environment.Ability to obtain industry recognised qualifications supported by MGS.

Discover My Benefits:�

Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD.��

This post does not offer any assistance with Relocation Allowances.