IT-Administrator/in, 1st-Level-Supporter/in,Administrator/in

3 weeks ago

Manchester, United Kingdom Hannover Rück SE Full time
1st-Level-Support, Ticketsysteme, Hardware,Betriebssysteme, Incident Management, IT-Administration, IT,ServiceNow

Hannover Re - 3,500 employees at 170locations worldwide. Our strength? Connecting Power: We rely oneach other. As a reinsurer, we protect customers in the event of aclaim. This requires customized, innovative solutions. Solutionsthat worked yesterday may be outdated tomorrow. We challengeourselves and continuously optimize our services, advice andproducts. All of this makes us one of the leading and mostprofitable reinsurance groups in the world and a reliable employer.

Join our IT Information Technology - IT GlobalService Desk EMEA department in Hanover with immediate effect for alimited period of 24 months as a

ITAdministrator:in First Level Support Yourtasks

As part of the team, you will take onincidents as well as service and information requests, which youwill receive via various media (telephone, e-mail, ticket system).

  • Managing, monitoring andprocessing incidents
  • Forwarding of incidents(subsequent incident levels) and monitoring of fault clearance
  • Completion of 1st level tasks within thedefined framework
  • Pro-/reactive performancemonitoring and resulting incident handling
  • Regular review of the system status
  • Creationand maintenance of information in the global knowledge base
  • Processing service requests and carrying outthe associated, necessary clarifications in the event of an error
  • Appropriate documentation of servicerequests and communication with users as part of the requestfulfillment process
Your profile
  • Professional experience in theservice sector, for example in a service-oriented IT area
  • Broad background knowledge, for examplethrough vocational training in the IT or hotel / tourismenvironment
  • Knowledge of handling servicemanagement tools, preferably ServiceNow
  • Knowledge of client operating systems, IT networks and IT processesdesirable
  • Hardware knowledge
  • German and English at business fluent level (C1 / C2)

Personally, you will impress withyour strong service mentality as well as a high willingness tocooperate and a very good communication style. If you also haveanalytical thinking skills, an independent way of working, a highwillingness to learn and the ability to work in a team, you've cometo the right place

What we offer

Atmosphere: With us, you will find an internationalworking environment with short decision-making processes, an openfeedback culture and a working atmosphere characterized byappreciation and helpfulness.

Benefits:Structured induction, flexible working hours, benefits above thestandard pay scale and contemporary offers for personaldevelopment, health management and work-life balance are just someof the benefits we offer.
Prospects: You bring yourprofessional and methodological expertise with you and we offer younew impetus and the opportunity to further develop your potential.Room for innovative ideas and their implementation included

If you would also like to work differentlywith security, apply simply and securely via our applicationportal, quoting the reference number 1043.

Youcan find out more about our working environment, your entry optionsand development opportunities at www.hannover-rueck.de/karriere.

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