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Help Desk

3 months ago

London, United Kingdom CBRE Full time
About the Role:
As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .

You will be responsible for providing end-to-end support to resolve customer inquiries or concerns.

The contract is quite technically focused, so a good usage of system is important.

What You'll Do:
  • Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
  • Maintain accurate records of interactions with customers and recurring problems.
  • Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
  • Promote, develop, and maintain strong relationships between departments and with customers.
  • Coach and mentor helpdesk team members.
  • Identify training needs to ensure the staff is educated to achieve business needs.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You'll Need:
  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Advanced organizational skills with an inquisitive mindset.
  • Ability to evaluate and communicate unusual and complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.