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National A2 Apprenticeship

3 months ago

Birmingham, United Kingdom UK Civil Service Full time

Job summary

Are you looking to build your skills to progress further in the future? As an apprentice with the Crown Prosecution Service, you can develop skills in the workplace.

At the Crown Prosecution Service, we�re responsible for delivering justice through the independent and effective prosecution of crime. We�re the principal prosecuting authority across England and Wales � prosecuting criminal cases that have been investigated by the police and other investigative organisations.

As a victim service assistant, you deliver exceptional customer service whilst enhancing how we communicate and engage with victims. You�re responsible for making phone calls, drafting victim letters, and responding to victims� enquiries in a timely manner. You help victims understand the decisions we make, the role of the Crown Prosecution Service and wider criminal justice system, and their rights during the legal process. Victims� needs and welfare are central to your work.

If you�d like to build your skills and play an integral part in delivering justice, this opportunity is for you.

You can only apply for�one of the two apprenticeship opportunities we�re currently advertising � casework assistant or victim service assistant. If you apply for both, we only accept your first application � the second is automatically rejected.

Job description

As a victim service assistant, you deliver exceptional customer service whilst enhancing how we communicate and engage with victims. You�re responsible for making phone calls, drafting victim letters, and responding to victims� enquiries in a timely manner. You manage sensitive conversations � demonstrating empathy, integrity and good listening skills.

In this role you help victims understand the decisions we make, the role of the Crown Prosecution Service and the wider criminal justice system, and their rights during the legal process. You develop and maintain effective communications with key partner agencies � signposting victims to appropriate contact points to make sure they receive the support they need. Victims� needs and welfare are central to your work.

You undertake a six-to-eight-week training plan to ensure you�re fully equipped for the role. You must be aged 18 or over to apply.

Your responsibilities

To answer victims� queries in a timely manner with accurate and up-to-date information, and to signpost them to other appropriate contacts when necessary.To build and maintain good working relationships with external agencies and criminal justice partners, ensuring victims� needs and welfare are central to your work.To record work and activity completed on our case management system and other recording systems � maintaining accurate and confidential case management records.To make appropriate adjustments or arrangements to ensure inclusivity and meet the accessibility needs of victims.

Apprenticeship

Your apprenticeship allows you to build skills and knowledge through work-based learning whilst in your victim service assistant role. You study, write assignments, and carry out assessments � and on successful completion you gain a recognised qualification of level 3 in customer service.

You�re directly supported during your apprenticeship, with a tutor or skills coach who provides you with guidance and advice for successfully passing your apprenticeship programme. You�re allocated a minimum of 6 hours each week to carry out your apprenticeship work and learning, if you�re doing a 30 hours or more working week (full time or nearly full time working).

Find out more about our apprenticeships here -

Person specification

To be eligible to apply for this opportunity, you must:

be at least 18 years oldhave excellent written, verbal and digital communication skills � including knowledge of Microsoft 365 applicationshold GCSEs or equivalent in maths and English at grade 4/C. If you don�t already hold these, you can complete them as part of your apprenticeship.

Candidates must meet the following criteria in order to be eligible for apprenticeship funding:

Lived in the EEA/UK for 3+ yearsDo not have a qualification at the same level or above in a similar subjectAvailable to work 16+ hours per weekNot be in any other form of funded education or training (College or University)

Behaviours

We'll assess you against these behaviours during the selection process:

Developing Self and OthersDelivering at PaceManaging a Quality ServiceCommunicating and Influencing

We only ask for evidence of these behaviours on your application form:

Developing Self and OthersDelivering at Pace

Benefits

Alongside your salary of �22,100, Crown Prosecution Service contributes �5,967 towards you being a member of the Civil Service Defined Benefit Pension scheme.

We�re passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

We want to ensure our employees can thrive at work and home, and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. From September 2024, you must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience:

You can do impactful, purposeful work that�s making a difference to your local communities.You are able to learn and grow, with access to the right opportunities and resources.We care about your wellbeing.We want you to feel valued, trusted and included.

We also offer the following benefits:

Civil Service contributory pension of up to 27%25 days� leave, increasing to 30 days after 5 yearsan extra privilege day to mark the King's birthdaycompetitive maternity, paternity and parental leaveflexible working and a family-friendly approach to workCycle2Work scheme, employee savings.