Housing Operations Manager

4 weeks ago


Edinburgh, United Kingdom North Lanarkshire Council Full time

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

As the Housing Operations Manager, you will report to the Locality Housing Manager/Housing Solutions Manager and assist the operational development of housing services within North Lanarkshire, ensuring a high quality of housing provision and support for our tenants and public.

You will be responsible for the implementation and management of housing services and homelessness, as well as council priorities, performance reviews, welfare reform and integrated services.

A key role will be to develop these services and ensure collaborative working and performance monitoring to respond to the needs of local communities, reflect the growing demand for digital services, and ensure key objectives and targets are achieved.

You should have substantial experience in housing management and service development, preferably gained in a public sector environment with the ability to monitor and maximise performance in all housing service areas. Your experience should include managing budgets and partnership working, with a track record of delivering performance improvement and the ability to motivate and lead a multi-disciplinary team.

Educated to degree level in a relevant discipline with strong analytical skills and excellent communication skills, you should demonstrate high personal drive and motivation to deliver housing solutions to meet the council’s priority outcomes.

A leadership or management qualification and experience of risk management are desirable.

The successful candidate will be subject to a criminal conviction check through Disclosure Scotland.

It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service Escalation Officer roster during evenings and weekends. Payments for periods of Standby will be made in accordance with the SJC Salaries Agreement.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.



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