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Customer Experience Manager

4 weeks ago

Edinburgh, United Kingdom Trust Housing Association Full time

**Trust Housing Association** has a fantastic opportunity for a talented and experienced **Customer Experience Manager - Care & Support.**This is a **Blended **role with our main offices based in Edinburgh and Glasgow. You will join us on a **full time, permanent basis**, and in return, you will receive a**competitive salary of £47,783 - £51,672 per annum plus a monthly car allowance of £458.**

**In return for your enthusiasm and commitment as our Customer Experience Manager - Care & Support, we will offer you**:

- Blended Working with flexitime 
- Competitive salary of £47,783 - £51,672 per annum- Monthly car allowance of £458- Pension Scheme  
- Paid Professional Subscriptions
- Access to paid training & continued personal development   
- Generous holiday entitlement   
**Trust Housing Association **is an organisation that’s never stood still, we’ve embraced change and we place no limits on learning.  Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other. 
As a national housing, support, and care provider, offering a range of accommodation and support services.  Primarily serving older people in our communities we also provide housing for families and individuals. We have over 3,600 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.  
**What we’re looking for in our Customer Experience Manager - Care & Support**:
Can you inspire and motivate high performing teams to deliver exceptional experiences for our customers?

As a Customer Experience Manager, you’ll have proven management and leadership experience, you’ll be decisive with excellent interpersonal skills and the ability to align with Trust’s strategic aims.

You’ll be joining an organisation that offers a collaborative working environment, supports personal development and a team of likeminded people who take pride in delivering 10/10 experiences to customers. You’ll be actively encouraged to bring new ideas to the table and be part of a team who strive to continuously improve the customer experience.

**Skills and experience we're looking for in our Customer Experience Manager - Care & Support**:
**Closing Date: Monday 17th April 2023**

If you have practical experience in a similar role, are self-motivated and organised with a can-do attitude, we’d love to hear from you. If you’d like to learn more about this exciting and rewarding role as our **Customer Experience Manager - Care & Support, **please click **apply**now
- Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and your contractual workplace will be the most appropriate for you and the requirements of the role. There are no set rules for how many days you will work from each location, and you will be trusted to work from the most suitable location for what is best for the customer, the business, the team and yourself.
- Trust is an Investor in People Platinum accredited employer, a Leader in Diversity, and a great place to work._
- Trust Housing Association is a Registered Scottish Charity- SC009086_

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